Efficient Office Assistant with 8 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Polite and attentive, offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Decisive and ready to take on new challenges to help great company succeed. Proactive professional highly skilled in customer service and. Known for having dynamic work ethic and being team player.
Answer phone calls and taking messages, data entry. faxing, scanning documents. Setting appointments, taking payments from customers, taking reservations, distribute mail, filing.
New York, NY, 03/2015 - Current
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Answered phone calls daily and pleasantly welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Received and screened high volume of internal and external communications.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Controlled building access by supplying key cards to employees and visitors.
Bronx, NY, 04/1990 - 07/1995
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Assisted with client personal care needs to foster independence and well-being.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Planned optimal meals based on established nutritional plans.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled, Elderly individuals and continually monitored safety.
- Interact with patients through games and fun activities to boost mood and improve overall memory.
- Supported field staff, patients and families in dealing with clinical issues and concerns.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Assisted patients with personal care to alleviate burden on family members.
- Monitored employee performance and applied objective feedback to inform evaluations.
West Memphis, AR, 03/1999 - 12/2007
- Managed office paperwork, including scanning documents and routing business correspondence.
- Organized files, faxed reports and scanned documents to bolster organizational workflow.
- Made orders for new office supplies based on demand and budgetary restraints.
- Maintained business records by updating customer information.
- Answered phone calls daily and pleasantly welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
- Received and screened high volume of internal and external communications.
- Created reports from court files.
- Automated office operations to manage client correspondence, record tracking and data communications.
City, STATE, 03/2010 - 11/2014
- Assigned specific tasks to individual team members and evaluated performance.
- Helped team members use supplies efficiently to achieve department objectives and reduce waste.
- Wrote and filled reports for all accidents and injuries.
- Interviewed and chose best candidates for each role.
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Managed team of employees, daily progress reports and overall project planning.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Provided insight and information to management regarding onsite improvement project specifications.
- Safely and efficiently finished repairs while supporting team members with tasks.
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
- Established and implemented new procedures for standard maintenance scheduling.
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School Attended
- Pierce College
- Pierce College
Job Titles Held:
- Office Assistant
- Home Health Care Provider
- Office Assistant
- Custodial Supervisor
Degrees
- GED
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