Conscientious and service-oriented veterinary assistant, passionate about providing animals with top-notch care and support. Develops and maintains loyal client relationships while building lasting trust with animals under care. Proficient in basic veterinary assistant duties and basic animal needs. Kind and attentive with multiple years of experience helping pet owners care for beloved animals. Dedicated to guaranteeing each animal receives the best care possible. Knowledgeable in many different facets of daily practice. Enthusiastic,eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to grow and learn.
Skills
Proper animal restraint
Filing medical information
Dental procedure charting
Medication Administration
Effective owner communication
Pet owner rapport
Vaccination knowledge
Surgical procedure support
Education
Northland High SchoolRemer, Expected in 06/2000 – –High School Diploma: - GPA:
Work History
Sypartners - Office Assistant San Francisco, CA, 02/2019 - Current
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Streamlined processing procedures for various financial and employee documents to improve traceability.
Processed payments and documented account changes for financial accuracy and transparency.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Answered and quickly redirected up to multi line telephone calls per day.
Managed office operations while scheduling appointments for service department managers.
Supported human resources with effective correspondence management, document coordination and customer relations.
Organized, stored and retrieved files to enhance daily operations and support customer needs.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Arranged rapid office equipment repair and maintenance with vendors.
Performed wide-ranging administrative, financial and service-related functions including payroll and accounts payables.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Processed invoices and expenses using company software to facilitate on-time payment.
Processed client rebate reconciliation, reporting and check requests.
Maintained clean reception area to promote positive, professional environment for all stakeholders, including sales staff and clients.
Verified accuracy of business records by consistently updating customer information.
Managed multi-line telephone system and greeted claimants during office visits.
Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
Managed smooth processing of sales paperwork to support office productivity.
Northland Pet Lodge - Kennel Supervisor City, STATE, 11/2017 - 02/2019
Kept animal coats clean and healthy with regular washing, grooming and trimming.
Followed all pet care instructions, including dietary needs and medication regimens.
Administered multiple types and varieties of medications to animals in treatment on regular, scheduled basis and documented any changes in condition. Injections, pill form, ect.
Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Observed animal details such as size, condition, behavior and eating habits and documented data with kennel connect.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Directed initiatives to provide all breeds and all sizes of animals with optimal exercise, behavioral support and daily care.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Maintained clean and organized boarding areas to promote animal wellbeing.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Worked 10 to 12-hour shifts with oversight of 60-100 animals in kennels or holding pens.
Provided top-notch customer service to every customer and exceptional care to all animals.
Kept cages, kennels, play yards and grooming areas neat and clean.
Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Worked with more than 10+ animals each day to provide skilled bathing and grooming services.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Iron Range Vet Clinic - Veterinary Assistant /Secretary City, STATE, 06/2017 - 05/2018
Processed new patients and updated client records with key information using company software.
Assisted veterinarian and veterinary technicians in performing basic exams and tests such as office visits, surgeries, radiology, dental procedures, urgent/emergency visits, end of life care, equine care and maintenance, monitored clients during plasma transfusion, TPR, for all species of patients.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Bathed and dipped dogs or cats afflicted with parasitic infestations and applied specific medications for itch relief.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Assisted veterinarian in surgeries and procedures across variety of domestic species of animals.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Gathered pet health histories and symptoms to identify root cause of medical issues.
Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
Managed medical intervention and therapy for animals in collaboration with veterinarian.
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
Additional Information
I have a very strong desire and passion for both animals and medicine. I am highly motivated to learn and am capable of being a great asset to this already amazing team of professionals! I am currently enrolled in the Penn Foster Veterinary Technician program. Working in a veterinary setting would be highly beneficial for me during this program, as I could gain necessary hands on experience. I would anticipate an estimated 2-3 year time frame for graduation and or completion of course work and certification. I look forward to the educational opportunities before me. This is an amazing opportunity and I truly appreciate the offer to apply.
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