Office Assistant resume example with 4 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Industrious administrative team member with proven organizational, time management and multitasking abilities in busy settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes. Versatile assitant adept at managing multiple projects with ease. Expert time management methods and multitasking abilities. Efficient Office Assistant with five years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

  • Mail management
  • QuickBooks expert
  • AR/AP
  • QuickBooks
  • Meeting planning
  • Executive presentation development
  • Business writing
  • Insurance eligibility verifications
  • Schedule management
  • Detailed meeting minutes
  • Professional and mature
  • Claims appeal procedures
  • Report writing
  • Dedicated team player
  • Microsoft Office
  • Inventory Management
  • Strong interpersonal skills
  • Understands grammar
  • Billing and coding
  • Medical terminology
  • Meticulous attention to detail
  • Time management
  • Proofreading
  • Dental terminology knowledge
  • Human Resources Management (HRM)
  • Self-starter
  • Strong problem solver
  • Resourceful
Office Assistant, 07/2020 - Current
Thrivent Financial For Lutherans Davenport, IA,
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Received and screened high volume of internal and external communications.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Maintained business records by updating customer information.
Virtual Assistant, 09/2019 - Current
Northwest Spine & Pain Medicine Charlotte, NC,
  • Maintained filing and recordkeeping systems with efficiency and accuracy.
  • Identified and implemented new processes and systems to reduce costs and increase efficiency.
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Created and edited documents and presentations for Jessica.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Built and maintained strong, productive relationships with vendors and suppliers.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Raised funds by organizing multiple events and diligently managed all details to meet deadlines.
  • Tracked and analyzed social media and online marketing initiatives.
  • Generated interest for new and upcoming product and service releases by managing social media accounts.
  • Corresponded with social media clients to utilize positive feedback and posts to better promote the brand.
Certified Server Trainer, 09/2019 - 07/2020
Hair Cuttery Granger, IN,
  • Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
  • Built extensive knowledge of menu items and wine pairings to drive sales.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Bussed tables and removed unnecessary items to facilitate positive experiences.
  • Informed guests on recipes with attention to particular allergens.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Developed training program to improve menu knowledge of new hires.
  • Multitasked effectively to deliver menu items to guests in timely manner.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Calculated charges, issued table checks and collected payments from customers.
  • Watched new staff for concerns such as drug use and card skimming.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Salon Manager, 05/2017 - 09/2019
TanPro City, STATE,
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Responsible for single-handedly managing two-man line for kitchen requiring twenty-four hour operations.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
  • Resolved guest complaints.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Accountable for all staff development, budgeting and supply ordering.
  • Scheduled employees and oversaw customer appointment calendar.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Consulted with customers regarding style objectives and upcoming events.
  • Handled guest complaints, maintaining positive dining experience for all restaurant patrons.
Education and Training
Associate of Applied Science: Dental Assisting, Expected in 05/2020
Stark State College - Canton, OH

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Resume Overview

School Attended

  • Stark State College

Job Titles Held:

  • Office Assistant
  • Virtual Assistant
  • Certified Server Trainer
  • Salon Manager


  • Associate of Applied Science

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