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Office Assistant Resume Example

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OFFICE ASSISTANT
Professional Summary
Skills
  • Sage 50 US
  • Spreadsheet management
  • Multi-Line Phone Proficiency
  • Mail handling
  • Social media knowledge
  • Scheduling
  • Payment Collection and Processing
  • Insurance Billing Procedures
  • Patient Care
  • Managing Patient Records
  • Medical Records Review
  • Understanding of Medical Terminology
  • Transcription of medical notes
  • Follow-up skills
  • Simple dressings
  • Medical transcription
  • Payment collection
  • Filing and data archiving
  • [Number] WPM typing speed
  • Accounting Familiarity
  • Staff Management
  • Office management
  • Team building
  • Patient Relations
  • Insurance Billing
  • Understanding of Medical Ethics
  • Appointment Setting
  • Medical Coding
  • Medical Records Management
  • Communication skills
  • Patient Scheduling
  • Completing insurance forms
  • Phlebotomy
Work History
Office Assistant07/2019 to Current
Food Lion – Swansboro, NC
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Organized all new hire, security and temporary paperwork.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Cashier09/2018 to 06/2019
Walmart – Havelock And Swansboro, NC
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Patient Intake Representative04/2015 to 09/2018
Bladen Medical Associates – Eizabethtown, NC
  • Compiled and reviewed medical charts.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed daily care slips for doctors.
  • Explained plans for treatment and payment options.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled 100's calls per 11am-8pm to address customer inquiries and concerns.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Waitress, Cashier. Hostess. Catering05/2012 to 08/2015
Front Porch Restaurant – Elizabethtown, NC
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Prepared beverages and filled food orders for customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Used cash registers and credit card machines to cash out customers, handling up to $100's in cash per event.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Decreased customer wait times by efficiently carrying 6 plates at one time without spilling or dropping food.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma06/1983John F. Kennedy High School- Waterbury, CT
EMT-I: Medical08/1995Bladen Community College- Dublin, NC
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Resume Overview

Companies Worked For:

  • Food Lion
  • Walmart
  • Bladen Medical Associates
  • Front Porch Restaurant

School Attended

  • John F. Kennedy High School
  • Bladen Community College

Job Titles Held:

  • Office Assistant
  • Cashier
  • Patient Intake Representative
  • Waitress, Cashier. Hostess. Catering

Degrees

  • High School Diploma 06/1983
    EMT-I : Medical 08/1995

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