Office Assistant Resume Example
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OFFICE ASSISTANT
Professional Summary
Skills
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Work History
Office Assistant07/2019 to Current
Dignity Health – Dunlap , IA
Dignity Health – Dunlap , IA
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized all new hire, security and temporary paperwork.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Cashier09/2018 to 06/2019
Magnolia Bakery – Los Angeles , CA
Magnolia Bakery – Los Angeles , CA
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Patient Intake Representative04/2015 to 09/2018
Labcorp – Plainview , NY
Labcorp – Plainview , NY
- Compiled and reviewed medical charts.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed daily care slips for doctors.
- Explained plans for treatment and payment options.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled 100's calls per 11am-8pm to address customer inquiries and concerns.
- Monitored social media and online sources for industry trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Waitress, Cashier. Hostess. Catering05/2012 to 08/2015
Front Porch Restaurant – City , STATE
Front Porch Restaurant – City , STATE
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Prepared beverages and filled food orders for customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Used cash registers and credit card machines to cash out customers, handling up to $100's in cash per event.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Decreased customer wait times by efficiently carrying 6 plates at one time without spilling or dropping food.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Checked identification to enforce age regulations for alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Managed event contracts, including estimates, event profiles and post-event summaries.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma06/1983John F. Kennedy High School-
City
EMT-I: Medical08/1995Bladen Community College-
City,
State
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Resume Overview
School Attended
- John F. Kennedy High School
- Bladen Community College
Job Titles Held:
- Office Assistant
- Cashier
- Patient Intake Representative
- Waitress, Cashier. Hostess. Catering
Degrees
- High School Diploma 06/1983
EMT-I : Medical 08/1995
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