Office Assistant Resume Example
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OFFICE ASSISTANT
Summary
Professional and well-rounded manager with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.
Skills
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Experience
Office Assistant, First American Financial, February 2020-August 2020Corona , CA
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Managed building access by supplying key cards to employees and visitors.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Routed agreements, contracts and invoices through signature process.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Shift Supervisor, Quad/Graphics, Inc., April 2017-December 2019Waukee , IA
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Created training manual for all employees to use as reference guide.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
- Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Resolved customer complaints and reported issues to senior management.
- Identified source of equipment malfunctions by using various troubleshooting methods.
- Evaluated, reconfigured and performed equipment maintenance to support operational goals.
- Conferred with human resources to recruit, onboard and mentor new team members.
- Employed security and loss prevention strategies during shift to maximize safety.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Assisted upper management with daily operations to meet standards of service and quality.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Created and improved daily operational plans including production schedules and optimizing task flows.
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
Shift Manager/Key Holder, Jimmy John's, September 2016-September 2017City , STATE
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Described merchandise and services to customers.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Operated cash register.
- Completed special client deliveries in person.
- Calculated bill totals and tax amounts.
- Answered questions and resolved concerns.
- Responded to safety and loss prevention incidents.
- Set up visually appealing promotional displays.
- Managed store security needs as required.
- Maintained store in clean and neat manner.
- Signed for incoming shipments in manager's absence.
- Recommended improvements to store procedures.
Education and Training
High School DiplomaJames J Ferris High School, , CityStateJune 2016
Lincoln Technical Institute - South Plainfield, , CityStateOctober 2018
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Resume Overview
School Attended
- James J Ferris High School
- Lincoln Technical Institute - South Plainfield
Job Titles Held:
- Office Assistant
- Shift Supervisor
- Shift Manager/Key Holder
Degrees
- High School Diploma
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