office assistant resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Efficient Office Assistant with 5 years of experience answering high-volume calls and in-person inquiries. Flexible and hardworking approach to streamlining internal processes. Skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Excel Spreadsheets
  • Data Entry
  • Customer Service
  • Documentation and Reporting
  • Microsoft Office
  • Multitasking and Prioritization
  • Records Management Software
  • Service-Oriented
  • Office Supply Management
  • Clerical Support
  • Mail Sorting and Distribution
  • Self-Motivated
  • Reliable and Punctual
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Transaction Processing
  • Spanish Fluency
  • Stockroom Procedures
  • Freight Operations
  • Item Ticketing and Pricing
Education and Training
Eisenhower High School Yakima, WA Expected in 06/1998 High School Diploma : - GPA :
YVCC Yakima, WA, Expected in : Business Administration And Management - GPA :
Arkansas State Highway Transportation Department - Office Assistant
Pocahontas, AR, 08/2017 - Current
  • Answered phone calls and welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Maintained business records by updating customer information.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Conducted office inventory checks and requested restock of supplies.
  • Dispersed incoming mail to correct recipients throughout office.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered messages and ran errands.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Developed organizational filing systems for confidential customer records and reports.
  • Monitored office supply stock levels and placed timely orders for replenishment.
Best Buy - Jewelry Sales Associate/Freight Merchandiser/Customer Service Representative
Bowie, MD, 02/2013 - 08/2016
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Followed store opening and closing procedures as per company guidelines.
  • Used bilingual skills to assist other sales associates in closing sales with [spanish]-speaking customers.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls provide frontline customer support or assistance with product and service transactions.
Fiesta Foods - Customer Service Cashier
City, STATE, 06/2012 - 02/2013
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

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Resume Overview

School Attended

  • Eisenhower High School
  • YVCC

Job Titles Held:

  • Office Assistant
  • Jewelry Sales Associate/Freight Merchandiser/Customer Service Representative
  • Customer Service Cashier


  • High School Diploma
  • Some College (No Degree)

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