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Office Assistant Resume Example

Resume Score: 80%

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OFFICE ASSISTANT
Professional Summary

Talented office assistant goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Charismatic and personable.

Skills
  • Sage 50 US
  • Spreadsheet management
  • 80 WPM typing speed
  • Filing and data archiving
  • Multi-Line Phone Proficiency
  • Advanced Clerical Knowledge
  • Scheduling
  • Bookkeeping
  • Social media knowledge
  • Invoice Processing
  • Administrative support
  • Mail handling
  • Professional demeanor
  • Shorthand writing
  • Customer/Client relations
  • Transcription and Dictation
  • Multi-Line Telephone Systems
  • Conflict Resolution
  • Memorization and Recall
  • Sales expertise
  • Key holder experience
Work History
02/2020 to 01/2021Office AssistantCompany Name | City, State
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Verified accuracy of business records by consistently updating customer information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Organized all new hire, security and temporary paperwork.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
10/2019 to 08/2020PawnbrokerCompany Name | City, State
  • Estimated value and gave appraisals of merchandise for prospective clients.
  • Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
  • Processed new inventory to ready for stocking on sales floor.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Organized store shelves to display most attractive inventory.
  • Worked with customers to develop loans worth up to $5,000 according to personal needs, preferences and payment abilities.
  • Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Organized stock overflow room and moved stock to show room when space was available.
  • Generated new loan business by making phone calls to potential clients.
  • Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Performed store open and close procedures as part of shift responsibilities.
01/2017 to 08/2019Telephone InterviewerCompany Name | City, State
  • Assisted with project planning and execution of research.
  • Coded data from participant interviews.
  • Conducted interviews with participants to assess eligibility.
  • Observed participants and recorded results.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Provided quality customer service to earn satisfaction ratings of 100%.
  • Documented records of call information.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
09/2014 to 05/2017ReceptionistCompany Name | City, State
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected, sorted, distributed and sent mail and packages.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
Education
07/2015High School DiplomaGermantown High School, City
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Resume Overview

School Attended

  • Germantown High School

Job Titles Held:

  • Office Assistant
  • Pawnbroker
  • Telephone Interviewer
  • Receptionist

Degrees

  • 07/2015 High School Diploma

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