LiveCareer-Resume

office assistant resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Professional and well-rounded Office Assistant with 19 years of excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail and records. Skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using Sage Accounting software to produce professional reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Helpful and personable individual skilled at organization, and time management. Lends dedicated critical thinking to comply with organizational roadmaps. Self-motivated with proven track record of managing administrative operations in Glass and Waterproofing sector. Prioritize tasks, compile data for reports and perform all professional duties with minimal oversight in busy settings. Highly-organized with experience in front end office support. Proficient in scheduling, records maintenance and correspondence. Strong knowledge of computer fundamentals. Polite and attentive offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Self-motivated with proven track record of managing administrative operations in construction sector. Prioritize tasks, compile data for reports and perform all assigned tasks with minimal oversight in busy office settings. Experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Reliable and
skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Positive, upbeat and service-oriented attitude toward completing tasks.

Skills
  • Business writing
  • AR/AP
  • Mail management
  • Workers' compensation knowledge
  • Proofreading
  • Schedule management
  • Billing
  • Self-starter
  • Human Resources Assistant
  • Understands grammar
  • Resourceful
  • Report writing
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Professional and mature
  • Dedicated team player
  • Strong problem solver
Education and Training
Wingate University Wingate, NC Expected in 05/1982 Associate of Science : Administrative Assistance And Secretarial Science - GPA :
  • Completed coursework in Sage Accounting system
Bankers Professional Continuing Education Myrtle Beach Sc, Expected in 1990 : Adult And Continuing Education Administration - GPA :
Experience
Select Medical Corporation - Office Assistant
Cleveland, OH, 09/2002 - Current
Glasstecost information following malware incident.
Custom Computer Specialists, Inc. - IT Assistant
New York City, NY, 06/1998 - 09/2002
  • Supported IT manager with department administrative duties, including making sure that programs written worked correctly.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Assisted in technical support process refinement to improve customer service and support.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
Anchor Bank - Manager, Item Processing
City, STATE, 09/1987 - 06/1998
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Reviewed batch documents for accuracy, completeness and adherence to establishment standards.
  • Received in-clearing files and handled processing and record keeping for associated files.
  • Keyed and balanced customer transaction tickets for deposits and withdrawals received from bank branches.
  • Facilitated month-end journal entries, account reconciliation using [Jack Henry
  • Assisted all departments with daily activities, referring customer calls and answering basic questions not requiring attention from specialists.
  • Coordinated processing, confirmation and ultimate entry and application of savings bond transaction items.
  • Serviced branch scanners with routine and basic maintenance, including toner replacement and clearing jams, calling in service technicians when necessary.
  • Prepared electronic statements for business and consumer checking, money market and savings accounts.
  • Managed preparation and delivery of regular client statements using Jack Henry automated document preparation technology.
  • Produced proof of current and past transactions, including through furnishing of receipts, statements and notes to accounts in back-end teller database.
  • Developed familiarity with member files to review quality and merit of applications or understand research requests to advise members on next steps to meet banking needs.

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Resume Overview

School Attended

  • Wingate University
  • Bankers Professional Continuing Education

Job Titles Held:

  • Office Assistant
  • IT Assistant
  • Manager, Item Processing

Degrees

  • Associate of Science

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