Office Assistant Resume Example Superior Fence & Rail Inc.

OFFICE ASSISTANT

Summary

Upbeat and positive bartender and server. 16+ years of experience. I handle stress well, with the ability to adapt and overcome in any situation. I love the public and have never met a stranger.

Skills

Food and drink service
Extensive spirits knowledge
Health codes compliance
Anticipating guest needs
Great customer service

Great communication skills
Great attention to detail
Great organizational skills
Punctual
Clean

Experience

11/2019 to Current

Office AssistantSuperior Fence & Rail Inc. － Leesburg, FL

Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Received and screened high volume of internal and external communications.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Automated office operations to manage client correspondence, record tracking and data communications.
Monitored calendars and scheduled appointments based on [Job title] availability and established load limits.
Collected payments, issued receipts and updated accounts to reflect new balances.
Assisted with administrative tasks, including filing, answering phones and [Task].
Filed and retrieved records to support business needs and boost team productivity.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Posted open positions on company and social media websites.
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.

02/2012 to 09/2019

Bartender Shift ManagerShamrock Lounge & Package － Leesburg, FL

Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Maintained tight financial controls with highly accurate daily registers.
Managed up to 75 customers per shift while simultaneously assisting 3 restaurant servers.
Neatly sliced and pitted fruit or garnishing drinks.
Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Processed over 1000 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Mitigated behavioral issues and liability related to customers' excessive drinking by cutting them off, and finding safe ways home.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Planned and updated menus to capitalize on changing trends in customer preferences.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Worked with management to plan and implement special events to boost customer numbers and profits.
Arranged bottles and glasses behind bar to make attractive displays.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Helped drive average ticket increases of 20% by upselling customers from shelf to premium brands.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Monitored bar inventory and promptly restocked low items before depletion.
Recognized VIP customers immediately and provided special treatment, including preferred tables.

06/2010 to 02/2012

ServerChili's Grill & Bar － Leesburg, FL

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Prepared salads and appetizers to back up kitchen staff.
Promoted desserts, appetizers and specialty drinks.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.

Education and Training

06/2002

High School DiplomaVanguard High School － Ocala, FL

Resume Overview

Companies Worked For:

Superior Fence & Rail Inc.
Shamrock Lounge & Package
Chili's Grill & Bar

School Attended

Vanguard High School

Job Titles Held:

Office Assistant
Bartender Shift Manager
Server

Degrees

High School Diploma

Office Assistant Resume Example

Resume Score: 80%

Resume Overview

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