Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Reliable office assistant skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

  • Business writing
  • Excel spreadsheets
  • Meeting planning
  • Executive presentation development
  • Mail management
  • Detailed meeting minutes
  • Workers' compensation knowledge
  • Dedicated team player
  • Human Resources Management
  • Medical terminology
  • Strong problem solver
  • Proofreading
  • Meticulous attention to detail
  • Billing and coding
  • Schedule management
  • CPR certified
  • N.A.P.P.I certified
  • Organization
  • Time management
  • Resourceful
  • Understands grammar
  • Strong interpersonal skills
  • Professional and mature
  • Inventory Management
Office Assistant, 05/2021 to Current
Ability NetworkMinneapolis, MN,
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Documented and routed business correspondence to manage office paperwork.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained personal records by updating resident information.
  • Updated financial, resident, and business records with accurate information each day, preventing data loss and keeping files current.
  • Dispersed incoming mail to correct recipients throughout office.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize resident service.
  • Received and screened high volume of internal and external communications.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Served as central point of contact for outside vendors needing to gain access to building.
  • Routed agreements, contracts and invoices through signature process.
  • Coordinated travel arrangements by booking hotel rooms, and transportation as needed for residents.
  • Oversaw workforce management and staff scheduling to keep office operations running smoothly.
  • Posted open positions on company and social media websites.
Customer Service Representative, 03/2018 to 02/2019
Pentair, Inc.Arlington, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Exceeded company productivity standards on consistent basis.
Carhop, 08/2015 to 01/2018
SonicOwasso, OK,
  • Completed orders by making specialty shakes and ice cream desserts.
  • Kept customer and food preparation areas clean and well-organized.
  • Answered product and order questions accurately and professionally.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Reported issues with customers and orders to supervisors.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Delivered food within five minutes to meet quality and service standards.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Completed Carhop training program.
  • Restocked kitchen supplies by rotating food according to dates.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Informed customers of regular deals or monthly specials to upsell orders.
Education and Training
High School Diploma: , Expected in 05/2017
Chester County High School - Henderson, TN
  • Promoted to house manager after three months of employment.
  • Planned and executed all aspects of multiple monthly staff meetings.
  • Increased office organization by developing more efficient filing system and customer database protocols.

CPR certified for one and a half years.

N.A.P.P.I certified for 6 months.

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School Attended

  • Chester County High School

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  • Office Assistant
  • Customer Service Representative
  • Carhop


  • High School Diploma

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