office assistant resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Detail-oriented and knowledgeable Medical Office Assistant. Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Well organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Mail Sorting and Routing
  • Multitasking and Prioritization
  • Clinical and Operational Judgement
  • Multi-line Telephone System Operation
  • Cleaning and Organizing
  • Critical Thinking
  • Social Perceptiveness
  • Problem Anticipation and Resolution
  • Verbal and Written Communication
  • Flexible and Adaptable
  • Reliable and Punctual
  • Office Supply Management
  • Staff Training
  • Meeting Coordination
  • Data Entry
  • Team Collaboration
Work History
Office Assistant, 05/2018 - Current
Abm Horicon, WI,
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
  • Collected deductibles and copays to post money to patient accounts.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
  • Located, retrieved, sent and scanned medical record data.
  • Evaluated office processes, making suggestions to improve efficiency.
  • Maintained high volume of calls to meet demands of busy group
  • Maintain office copay collections at 98% or better monthly.
Front Desk Receptionist, 07/2017 - 05/2018
Intralox Spain, GA,
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed phone messages and relayed to appropriate personnel.
ER Registrar, 09/2006 - 07/2017
Good Shepherd Hospice Norman, OK,
  • Reviewed, assessed and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations.
  • Verified financial and insurance information using appropriate database retrieval systems.
  • Utilized audits and controls to accurately manage cash.
  • Guided and assisted patients and staff members regarding insurance regulations.
  • Accepted payment from patients, reconciled cash payments and offered feedback to supervisor regarding various payment and cash issues.
  • Maintained current knowledge base regarding insurance information and managed care guidelines.
  • Issued receipts and completed cash balance sheets in specified areas.
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
  • Obtained payments from patients and scanned identification and insurance cards.
Certification: Medical Assisting, Expected in 08/2002
Georgia Medical Institute-Dekalb - Atlanta, GA
Status -
High School Diploma: , Expected in 02/1997
Oconaluftee Job Corps Civilian Conservation Center - Cherokee, NC
Status -
  • CNA - Certified Nurse Assistant
  • MA - Medical Assistant Graduate

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Resume Overview

School Attended

  • Georgia Medical Institute-Dekalb
  • Oconaluftee Job Corps Civilian Conservation Center

Job Titles Held:

  • Office Assistant
  • Front Desk Receptionist
  • ER Registrar


  • Certification
  • High School Diploma

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