office assistant resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Productive administrative support worker with organized nature, skill in prioritizing tasks and excellent time management. Willing to take on any clerical need to boost efficiency and team performance in stressful environments. Proficient in managing physical and digital records.
Skills
Quick learner Active listening skills
Strong client relations Credit card transactions
Trusted key holder Retail sales
Creative problem solver Computer literate
Customer-focused POS systems knowledge
Inventory management Upselling techniques
Effective multi-tasker Merchandising
Cash handling Skilled problem solver
Exceptional customer service Shipment processing
Personable
Administrative
Cash handling
Color
Computer literate
Creative problem solver
Credit
Addressing customer concerns
Client relations
Customer service
Fashion
Inventory management
Inventory
Invoicing
Listening
Marketing
Merchandising
Window
POS
Pricing strategies
Problem solver
Quick learner
Retail sales
Sales
Shipping
Telephone
Visual displays
Work History
Office Assistant, 09/2016 - Current Accessible Space, Inc. – Capitola, CA,
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Processed invoices and expenses using Wallace Software
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Organized, stored and retrieved files to enhance daily operations and support customer needs.
Managed office operations while scheduling appointments for service department manager.
Executed record filing system to improve document organization and management.
Arranged rapid office equipment repair and maintenance with vendors.
Owner, 01/2009 - 12/2015 Fedex – Batesville, SC,
Described product to customers and accurately explained details and care of merchandise.
Successfully acquired an average of 30 new customers per month, generating a 25% growth in revenue.
Provided an elevated customer experience to generate a loyal clientèle.
Handled daily flow of paperwork on invoicing and shipping.
Annual online store sales peaked at $60,000 per year.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Provided ongoing guest service, including giving fashion advice.
Executed in-season pricing strategies, including promotions and markdowns
Built long-term customer relationships and advised customers on purchases and promotions.
Asked open-ended questions to assess customer needs.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and
upcoming events.
Greeted patrons
Provided an elevated customer experience to generate a loyal clientèle.
Answered menu questions with up-to-date knowledge of dinner promotions.
Assisted customers with new beer selection?
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
on the spot.
Kept area cleaned and organized.
Owner, 01/2011 - 01/2013 Fedex – Bethpage, NY,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Conducted monthly walk-throughs with the manager to discuss interior visual displays, including store window
presentation.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
on the spot.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Designed displays to make the store experience interactive, engaging and reassuring.
Asked open-ended questions to assess customer needs.
Communicated all store initiatives and promotions to customers to generate return business.
Education
High School Diploma: , Expected in 1985 - North Attleboro High School - North Attleboro, MA GPA: Status -
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