Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Outgoing and enthusiastic office assistant delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, data-entry, and database administration.

  • Customer service
  • Types 75+ WPM
  • Multi-line phone proficiency
  • Employee training and development
  • Cash handling
  • Data entry
  • Administrative support
  • Time management
  • Social media marketing
  • Sorting and labeling
  • Auditing tills and balancing deposit safes/vaults
  • Proficient in Adobe Photoshop, Adobe Illustrator, Microsoft Word, Microsoft Excel, and G Suite
Work History
12/2018 to Current
Office Assistant Activision Berlin, NH,
  • Interacts with customers professionally by phone, email, or in-person to provide information and directs to desired staff members.
  • Greets incoming visitors and clients professionally and provides friendly, knowledgeable assistance.
  • Maintains building security by monitoring logbook and distributing visitor badges.
  • Keeps physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Sorts/properly distributes incoming mail, faxes, and courier deliveries. Arranges outgoing mail and package delivery/pick up.
  • Maintains clean reception area to promote a positive, professional environment.
  • Manages the company’s Building and Offsite calendars; schedules meetings and arranges bookings for all meeting rooms and edit suites, handling cancellations and reschedules in a timely manner.
  • Manages the company’s Out of Office calendar. Alerts proper manager and/or Human Resources of employee absences.
  • Verifies accuracy of business records by consistently updating customer information.
  • Tracks and records expenses and reconciles accounts to maintain accurate, current, and compliant financial records.
  • Reviews and updates client database information to maintain accurate records.
  • Produces monthly expense reports using Microsoft Excel.
  • Assists in the building and management of the company’s social media profiles and presence, including Facebook, Twitter, Instagram, LinkedIn, and additional channels that may be deemed relevant.
08/2016 to 03/2019
Front End Supervisor Ace Hardware Chapel Hill, NC,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Counted money in cash drawers at the beginning of each workday to ensure that amounts were correct and that there was adequate change. Also counted money at end of workday.
  • Administered lane accountability, quick counts, sweeps, breaks, and daily scheduling of all cashiers and communicated performance issues and accomplishments to management.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Oversaw and authorized customer returns, exchanges, merchandise credits, check authorization, rain checks, and case discounts.
  • Operated cash register by passing price coded items across electronic scanner to record price, entered PLU or UPC manually, compiled printed list, and displayed cost of customer purchase, tax, and rebates on monitor screen.
  • Counted and ensured store safe was balanced at the beginning of each workday and placed change orders via telephone when needed.
  • Directed incoming calls to best-qualified internal personnel/department.
01/2013 to 08/2016
Cashier Total Wine Fairfax, VA,
  • Performed cash, card, and check transactions for customer purchases.
  • Helped customers complete purchases, locate items, and join "MyWay" reward program to promote loyalty, satisfaction, and sales numbers.
  • Processed exchanges and returns by processing them in company database.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
06/2012 to 01/2013
Crew Member Schlotzsky's Deli Fort Worth, TX,
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales.
  • Printed tickets, checking accuracy of date, time, and seat numbers before giving to customers.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Provided information about current and future events at facility.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Processed POS transactions: including checks, cash, and credit purchases/refunds.
  • Promoted Emagine's rewards program to customers, ensuring loyalty and long-term business.
01/2021 to Current
Data Entry Specialist Company Name , ,
Expected in 2020
Associate Degree: Liberal Arts
Schoolcraft College - Livonia, MI
Expected in 2010
High School Diploma:
Adlai E. Stevenson High School - Livonia, MI

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School Attended

  • Schoolcraft College
  • Adlai E. Stevenson High School

Job Titles Held:

  • Office Assistant
  • Front End Supervisor
  • Cashier
  • Crew Member
  • Data Entry Specialist


  • Associate Degree
  • High School Diploma

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