(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Adaptable Office Administrator with 3 years of background in data entry, computer knowledge, and [customer service]. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player.

  • Multi-Line Phone Proficiency
  • Advanced Clerical Knowledge
  • Accounting Familiarity
  • Spreadsheet management
  • Strategic Planning
  • Database Management
  • Invoice Processing
  • Office administration
  • Mail handling
  • Team collaboration
  • Project organization
  • Relationship development
  • Inbound Phone Call Handling
  • MS Office
  • Performance improvement
  • Managing Office Supply Inventory
Deridder Alternative School DeRidder, LA, Expected in 11/2011 GED : - GPA :
Liberty University Lynchburg, VA Expected in 03/2024 Associate in Business Management : Finance - GPA :
Work History
Aln - Office Assistant
Los Angeles, CA, 09/2019 - Current
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Answered and quickly redirected up to 6 calls per minute.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Processed client rebate reconciliation, reporting and check requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Performed wide-ranging administrative, financial and service-related functions including customer relations and large cash handling.
  • Verified accuracy of business records by consistently updating customer information.
Country Club Bank - Credit Department Manager
Belton, MO, 03/2018 - 09/2019
  • Oversaw all reporting, documentation and recordkeeping requirements for department.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Referred delinquent accounts to collections department or outside resources.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Provided resources and expertise for conversion, validation and training required for company-wide software updates.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Reviewed and analyzed loan procedures.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
Craft Brewers Alliance, Inc. - Bartender
Portland, OR, 05/2016 - 06/2017
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Maintained accurate cash drawer of $Amount per shift.
  • Closed out cash register with Number% accuracy and prepared cashier report.
  • Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Waited on up to Number customers at bar and at Number-table bar area.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty, increasing sales by Number%.
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Skill talents.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Assisted customers by answering questions and fulfilling requests.

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School Attended

  • Deridder Alternative School
  • Liberty University

Job Titles Held:

  • Office Assistant
  • Credit Department Manager
  • Bartender


  • GED
  • Associate in Business Management

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