Adaptable Office Administrator with 3 years of background in data entry, computer knowledge, and [customer service]. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player.
Skills
Multi-Line Phone Proficiency
Advanced Clerical Knowledge
Accounting Familiarity
Spreadsheet management
Strategic Planning
Database Management
Invoice Processing
Office administration
Mail handling
Team collaboration
Project organization
Relationship development
Inbound Phone Call Handling
MS Office
Performance improvement
Managing Office Supply Inventory
Education
Deridder Alternative School DeRidder, LA, Expected in 11/2011 ā āGED: - GPA:
Liberty UniversityLynchburg, VAExpected in 03/2024 ā āAssociate in Business Management :Finance - GPA:
Work History
Aln - Office Assistant Los Angeles, CA, 09/2019 - Current
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Processed payments and documented account changes for financial accuracy and transparency.
Answered and quickly redirected up to 6 calls per minute.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Processed client rebate reconciliation, reporting and check requests.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Managed multi-line telephone system and greeted claimants during office visits.
Organized, stored and retrieved files to enhance daily operations and support customer needs.
Performed wide-ranging administrative, financial and service-related functions including customer relations and large cash handling.
Verified accuracy of business records by consistently updating customer information.
Country Club Bank - Credit Department Manager Belton, MO, 03/2018 - 09/2019
Oversaw all reporting, documentation and recordkeeping requirements for department.
Monitored accounts for signs of fraud and non-payment issues.
Referred delinquent accounts to collections department or outside resources.
Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
Provided resources and expertise for conversion, validation and training required for company-wide software updates.
Attended ongoing professional training to facilitate accurate and productive credit management.
Reviewed and analyzed loan procedures.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Work cross-functionally with sales, management and other departments to maintain effective operations.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Set up glassware, liquor and other necessary supplies for special events.
Set up bar for operation, obtained cash bank and stocked service bar.
Maintained accurate cash drawer of $Amount per shift.
Closed out cash register with Number% accuracy and prepared cashier report.
Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
Waited on up to Number customers at bar and at Number-table bar area.
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Engaged with customers to build rapport and promote long-term loyalty, increasing sales by Number%.
Performed as integral staff member in streamlining opening and closing procedures.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Answered questions about store policies and concerns to support positive customer experiences.
Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Skill talents.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Assisted customers by answering questions and fulfilling requests.
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