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Office Assistant Resume Example

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OFFICE ASSISTANT
Summary

Friendly, outgoing Barista with 10 plus years experience in locally owned independent coffee shops. Accustomed to providing excellent customer service. Highly knowledgeable about coffee and tea. Equally comfortable serving beer, wine and food.

Skills
  • Customer service
  • Outstanding communication skills
  • Employee training
  • Reliable
Experience
10/2019 - 01/2020Residential plumbing and heatingWasilla, Alaska
Office Assistant
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Dispersed incoming mail to correct recipients throughout office.
05/2018 - 10/2019North Pacific Holdings- Sockeye & LC Trading CoNAKNEK, AK
Store Manager
  • Developed and optimized multiple store schedules to meet expected coverage demands and maintain optimal service levels.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
04/2016 - 05/2018North Pacific Holdings- Naknek Trading CoNaknek, AK
Deli Manager
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
02/2008 - 05/2018Mocha MooseWasilla, AK
Barista
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Listened to customer desires and needs to recommend optimal products.
  • Resolved customer disputes with tact and professionalism.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Described menu items to customers and suggested products based on stated preferences.
  • Supported store manager with recruiting, interviewing, hiring, and training new baristas.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Greeted hundreds of customers daily, answered questions and recommended drinks and pastries.
  • Ordered, received and stocked supplies and retail products.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Prepared every drink per shift with high accuracy and consistently strong customer satisfaction.
  • Received and accurately processed customer payments.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Weighed, ground and packed coffee per customer orders.
  • Operated cash register, collected payments and provided accurate change.
  • Greeted guests with pleasant smile and superior customer service.
Education and Training
05/2011Wasilla, AK
High School DiplomaWasilla High School
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Resume Overview

Companies Worked For:

  • Residential plumbing and heating
  • North Pacific Holdings- Sockeye & LC Trading Co
  • North Pacific Holdings- Naknek Trading Co
  • Mocha Moose

School Attended

  • Wasilla High School

Job Titles Held:

  • Office Assistant
  • Store Manager
  • Deli Manager
  • Barista

Degrees

  • High School Diploma

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