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Office Assistant Resume Example

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OFFICE ASSISTANT
Summary

Reliable assistant skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Efficient Office Assistant with three years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Skills
  • Excel spreadsheets
  • Microsoft Office
  • Schedule management
  • Inventory Management
  • Understands grammar
  • Meticulous attention to detail
  • Resourceful
  • Report writing
  • Strong interpersonal skills
  • Self-starter
  • Proofreading
  • Time management
  • Strong problem solver
Experience
Fleurs D' Ave | Baltimore, MDOffice Assistant04/2020 - Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Shared detailed information regarding floral arrangements options to help customers make decisions.
  • Consulted with customers regarding flower arrangements needs, addressing funeral concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated Hana Flors system with order specifics and customer details, preferences and billing information.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Established membership loyalty, executing flawless customer retail account management.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Trimmed material to arrange bouquets, sprays with materials and tools.
  • Collaborated with vendors via telephone, email and text prior to large events to coordinate delivery and set up.
  • Designed live, cut, dried and artificial floral and foliar arrangements to fulfill customer requests.
  • Received incoming flower deliveries and placed new stock in refrigerators.
  • Assisted owners with making merchandise purchasing decisions for shop.
  • Processed incoming floral orders by phone and estimated customer costs, including shipping and delivery.
  • Packed and wrapped completed arrangements for secure delivery.
  • Used design knowledge to select properties of materials and patterns to create arrangements.
  • Consulted with clients regarding desired price and type of arrangement.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Above It All | Baltimore, MDMental Health Assistant06/2018 - 08/2020
  • Effectively managed daily charting for each patient.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Took attendance, graded assignments and maintained routine student records.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Provided students with personalized educational, behavioral and emotional support.
  • Organized classroom, placing books back on shelves to keep areas well-maintained and organized.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Delivered exemplary instructor support by assisting with curriculum development, administering tests and grading papers.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Spartea | Baltimore, MDDay Spa Consultant10/2019 - 03/2020
  • Performed receptionist functions such as appointment scheduling and spa tours.
  • Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
  • Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Improved appearance of clients' skin through non-surgical processes.
  • Trained and mentored junior employees on safety, performance strategies and customer service techniques.
  • Gave over 15 daily customers gel, acrylic and natural manicures.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Resolved guest complaints.
  • Promoted to leadership position after 2 months in position.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide dining information and take party reservations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Wore required attire, including costumes and props to fulfill all party requirements.
  • Responded promptly and politely to guest questions and requests and de-escalated conflicts.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Wylie Funeral Homes P.A | Baltimore, MDFuneral Services Assistant06/2018 - 08/2018
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
Education and Training
Friends School | Baltimore, MDHigh School Diploma06/2020
Hampton University | Hampton, VAMBA in Business Administration
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Resume Overview

Companies Worked For:

  • Fleurs D' Ave
  • Above It All
  • Spartea
  • Wylie Funeral Homes P.A

School Attended

  • Friends School
  • Hampton University

Job Titles Held:

  • Office Assistant
  • Mental Health Assistant
  • Day Spa Consultant
  • Funeral Services Assistant

Degrees

  • High School Diploma
    MBA in Business Administration

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