Office Assistant Resume Example
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OFFICE ASSISTANT
Summary
Reliable assistant skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Efficient Office Assistant with three years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Skills
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Experience
Anthem, Inc. | Cupertino , CAOffice Assistant04/2020 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Shared detailed information regarding floral arrangements options to help customers make decisions.
- Consulted with customers regarding flower arrangements needs, addressing funeral concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated Hana Flors system with order specifics and customer details, preferences and billing information.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Established membership loyalty, executing flawless customer retail account management.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Obtained signatures needed to complete and process all paperwork efficiently.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Positioned blocks and ties around items to secure cargo during transit.
- Directed efficient product loading and checked load balance to prevent on-the-road incidents.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
- Trimmed material to arrange bouquets, sprays with materials and tools.
- Collaborated with vendors via telephone, email and text prior to large events to coordinate delivery and set up.
- Designed live, cut, dried and artificial floral and foliar arrangements to fulfill customer requests.
- Received incoming flower deliveries and placed new stock in refrigerators.
- Assisted owners with making merchandise purchasing decisions for shop.
- Processed incoming floral orders by phone and estimated customer costs, including shipping and delivery.
- Packed and wrapped completed arrangements for secure delivery.
- Used design knowledge to select properties of materials and patterns to create arrangements.
- Consulted with clients regarding desired price and type of arrangement.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Dekalb Health | Columbia , INMental Health Assistant06/2018 - 08/2020
- Effectively managed daily charting for each patient.
- Created agendas and communication materials for team meetings.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Took attendance, graded assignments and maintained routine student records.
- Assisted teachers with lesson preparation and curriculum implementation.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Provided students with personalized educational, behavioral and emotional support.
- Organized classroom, placing books back on shelves to keep areas well-maintained and organized.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Delivered exemplary instructor support by assisting with curriculum development, administering tests and grading papers.
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Service Corporation International | Wichita , KSDay Spa Consultant10/2019 - 03/2020
- Performed receptionist functions such as appointment scheduling and spa tours.
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
- Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at elevators.
- Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Improved appearance of clients' skin through non-surgical processes.
- Trained and mentored junior employees on safety, performance strategies and customer service techniques.
- Gave over 15 daily customers gel, acrylic and natural manicures.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Resolved guest complaints.
- Promoted to leadership position after 2 months in position.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered telephone to provide dining information and take party reservations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Answered customers' questions about hours, seating, current wait time and other information.
- Wore required attire, including costumes and props to fulfill all party requirements.
- Responded promptly and politely to guest questions and requests and de-escalated conflicts.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Wylie Funeral Homes P.A | City , STATEFuneral Services Assistant06/2018 - 08/2018
- Created agendas and communication materials for team meetings.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Processed financial documents, including contracts, expense reports and invoices.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
Education and Training
Friends School | CityHigh School Diploma06/2020
Hampton University | City, StateMBA in Business Administration
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Resume Overview
School Attended
- Friends School
- Hampton University
Job Titles Held:
- Office Assistant
- Mental Health Assistant
- Day Spa Consultant
- Funeral Services Assistant
Degrees
- High School Diploma
MBA in Business Administration
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