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Office Assistant Resume Example

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OFFICE ASSISTANT
Professional Summary

+Dependable with good supply management, record keeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

+Successful Administrative professional skilled in supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations.

+Thorough and steadfast Office Worker with top-notch administrative skills and solid background in coordination. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

+Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.

Innovative Office Assistant with three years of experience.

+Outgoing and supportive worker with talent for organization and great time management skills. Committed to proactive thinking and reliability.

+Personable Office Administrative Assistant with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional capable of adapting quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in record keeping and writing.

+Accomplished client-focused wedding coordinator with two years of experience in project planning and execution. Superb command of consulting with clients to determine objectives and needs for event. Excellent skills at contract negotiations, vendor relationships and day-of-event emergencies. Meticulous office Assistant skilled at using ATX to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.

Skills
  • Multi-line phone proficiency
  • Data Entry
  • Appointment setting
  • Scheduling
  • Administrative support
  • Staff Management
  • Customer relations and communications
  • Event planning and coordination
  • Special events planning
  • Schedule planning
  • Microsoft Office
  • Organizational Skills
  • Microsoft Excel
  • Project Management
  • Sorting and labeling
  • Team building
  • Office management
  • Certified Computer Office Assistant
  • Mail handling
  • Scheduling and calendar management
  • Project planning
  • Event planning support
  • Corporate event planning
  • Event planning
  • Transportation and logistics planning
  • File Management
  • Telephone Skills
  • Problem Solving
Work History
Office Assistant, 02/2019 to Current
Famok Services – Norcross, GA
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel and Microsoft Word.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Coordinated board and committee meetings, including schedules, information preparation and distribution.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Managed office operations while scheduling appointments for two department managers.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed invoices and expenses using Excel.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Answered and quickly redirected up to five calls per two minutes.
  • Received and routed business correspondence to correct departments and staff members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Recorded expenses and maintained accounting records in sage.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Produced highly accurate internal and external letters and memorandum.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Call Center Customer Service Representative, 01/2018 to 07/2018
3nity Auto – New York, NY
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
Event Planner, 02/2014 to 11/2017
Floor Plan Limited – Ikeja, Lagos
  • Arranged equipment, transportation, and other day-of-event needs.
  • Authorized financial transactions with vendors for event services.
  • Corresponded with clients to answer questions and resolve issues.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Offered different options to client for event location.
  • Supervised fifty helpers and co-workers.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Coordinated florists, photographers, videographers, musicians, official's and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timeline for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Supervised onsite team, including caterers, audio-visual technicians, and facility management team.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Education
Bachelor of Science: Mass CommunicationOlabisi Onabanjo University - Ogun State, Nigeria
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Resume Overview

Companies Worked For:

  • Famok Services
  • 3nity Auto
  • Floor Plan Limited

School Attended

  • Olabisi Onabanjo University

Job Titles Held:

  • Office Assistant
  • Call Center Customer Service Representative
  • Event Planner

Degrees

  • Bachelor of Science : Mass Communication

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