I have a successful experience of 30 years in the retail field. I pride myself in being reliable, hard working, dedicated and committed. Being outgoing and personable I provide excellent customer service which has been a contributing factor in my success. I take ownership of my position and always push myself to go above and beyond in order to achieve the assigned goals and expectations set forth by the company. I am a good communicator both verbally and in writing. I believe in being a team player and I am always willing to lend a helping hand. My years of experience, knowledge and skills will be an asset to your company.
Skills
Data Entry
Reliable and Punctual
Record Sorting and Filing
Verbal and Written Communication
Attention to Detail
Flexible and Adaptable
Service-Oriented
Self-Motivated
Multitasking and Prioritization
Information Processing
Work History
Office Assistant, 10/2019 to 02/2021 Ashford Senior Living – Seattle, WA,
Delivered clerical support by handling range of routine and special requirements.
Maintained staff directory and company policy handbook for human resources department.
Interacted with customers by phone, email or in-person to provide information.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Handled client correspondence and tracked records to foster office efficiency.
Third Key Holder, 05/2003 to 12/2019 Ardene – Niagara Falls, NY,
Trained team members in successful strategies to meet operational and sales targets.
Processed cash, credit, debit and check payments.
Directed customers to correct store locations.
Counted out cash drawers and balanced totals.
Rotated stock according to dates and protocols.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Opened and closed store five days per week by counting registers, making deposits and storing and filing all daily paperwork.
Received and counted money.
Tracked and prioritized work orders to meet daily production requirements
Provided sales feedback to management to address concerns in sales reports.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained and mentored new employees.
Accepted and processed customer returns.
Monitored security areas during busy periods.
Improved customer service by projecting friendly and knowledgeable attitude.
Completed store opening and closing procedures.
Broke down boxes and disposed of trash.
Opened inventory boxes and restocked shelves.
Store Manager, 04/2002 to 04/2003 Buffalo Wild Wings – Fresno, CA,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Supervised guests at front counter, answering questions regarding products.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory control, cash control and store opening and closing procedures.
Coached sales associates on product knowledge by using wide variety of training tools.
Protected store from loss or theft by setting and enforcing clear security policies.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Approved regular payroll submissions for employees.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Store Manager, 09/1989 to 06/2001 Buffalo Wild Wings – Gainesville, FL,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Supervised guests at front counter, answering questions regarding products.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory control, cash control and store opening and closing procedures.
Coached sales associates on product knowledge by using wide variety of training tools.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Protected store from loss or theft by setting and enforcing clear security policies.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Approved regular payroll submissions for employees.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Education
High School Diploma: , Expected in 12/1975 Notre Dame College - Curepipe, Mauritius, GPA:
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