Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am a Dynamic Office Assistant with over 5 years of experience streamlining workplace efficiency. Helpful and personable individual skilled at organization, and time management. Lends dedicated critical thinking to comply with organizational roadmaps.

  • Excellent Communication Skills
  • Intuit QuickBooks
  • Oracle PeopleSoft
  • Schedule Management
  • Learning Strategies
  • Strong Interpersonal Skills
  • Accounting Familiarity
  • Repairing
  • Excel Spreadsheets
  • Mail Management
  • Advanced MS Office Suite Knowledge
  • Meeting Planning
  • Data Entry
  • Budgeting
  • Scheduling
  • Sorting and Labeling
  • Filing
  • Event Planning
  • Office Supply Ordering
  • Patient Charting
  • Travel Administration
  • Records Management Systems
  • Spreadsheets
  • Mailing
  • Spreadsheet Management
  • Executive Presentation Development
  • Mail Handling
  • Travel Arrangements
  • Social Media Knowledge
  • Human Resources Management (HRM)
  • Copying
  • Multi-Line Phone Proficiency
11/2020 to 02/2021 Office Assistant Aspire Public Schools | Huntington Park, CA,
  • Received and screened high volume of internal and external communications.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Processed paperwork efficiently to support smooth office procedures.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Dispersed incoming mail to correct recipients throughout office.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Routed agreements, contracts and invoices through signature process.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office.
10/2019 to 06/2020 Lead Concierge Firstservice Residential | Summerville, SC,
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Received all incoming calls and coordinated with facility staff to fulfill requests and resolve issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided concierge services for guests as needed.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Participated in team collaboration initiatives to plan for company's future growth.
  • Interacted with supervisor and various experts to address escalated issues.
  • Restocked office and break room supplies to maximize team productivity.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
11/2018 to 09/2019 Program Coordinator Campus Compact | Champaign, IL,
  • Oversaw day-to-day activities, including organizational leadership, recruitment, office maintenance and supply and inventory management.
  • Communicated project status and requirements to keep stakeholders aware of impending deadlines.
  • Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
  • Prioritized tasks to meet timelines for policy and program initiatives.
  • Facilitated conferences between organization and community members or clients and helped communicate concerns to managing leadership.
  • Fostered relationships with community clients and partners through dynamic communication and prompt follow-up to questions and concerns.
  • Observed program activities, collected data, created reports and presented findings to senior management.
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
  • Directed educational, informational, therapeutic and recreational programs and oversaw program development, coordination and administration.
  • Proposed and developed new programming ideas and special features to drive audience engagement.
Education and Training
Expected in 06/2014 High School Diploma | Edmondson West Side High School, Baltimore, MD, GPA:
Expected in Bachelor of Science | Social Sciences Ashford University, San Diego, CA GPA:
  • Completed professional development in Applied Sciences
Expected in Bachelor of Science | Christian Science & Divinity Christian Leaders Institute , , GPA:

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Resume Overview

School Attended

  • Edmondson West Side High School
  • Ashford University
  • Christian Leaders Institute

Job Titles Held:

  • Office Assistant
  • Lead Concierge
  • Program Coordinator


  • High School Diploma
  • Bachelor of Science
  • Bachelor of Science

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