LiveCareer-Resume

office and travel manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Executive Summary

Highly organized Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Organized and diligent, with excellent written oral and interpersonal communication skills. Strong leadership, coaching, and relationship-building skills. Experienced in assisting employees deal with change. Ability to maintain strict confidentiality.

Core Qualifications
  • Staff development
  • Inventory control
  • Change management
  • Compensation/benefits administration
  • Policy/program development
  • Supervision and training
  • Skilled negotiator
  • Sound judgment
  • Computer expertise
  • Calm under pressure
  • Complex problem solving
  • Microsoft Office Suite
  • Microsoft Project
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft FrontPage
  • Microsoft Digital Image Suite 10
  • QuickBooks Pro
  • Print Shop
  • HRIS
Accomplishments
  • Industry Specific training: The Essentials of Human Resources Administration. Customer Service. Seven Habits of Highly Effective People. Workplace Harassment. Conflict Management. Dealing with difficult employees. Mediation in the Workplace.
  • Recognition and Awards: Spirit of Success award for Innovative Employee Experience. Rated Top Staff Manager for three years consecutively. Numerous Quality Service awards. "President's Citation" for outstanding Sales and Customer Service. Outstanding performance reviews.
Professional Experience
Office and Travel Manager, 2005 - 08/2015
Parsons Commercial Technology Group Inc. Arlington, TX,
  • Supervision of office, office staff, and travel employees.
  • Train and cross train staff on office policies and procedures, use of equipment and software, and safety practices.
  • Hiring, reviews, improvement processes, work schedules, and terminations.
  • Maintain and order supplies and equipment. Process mail and answer phones.
  • Design and production of various forms, itineraries, flyers, name and luggage tags. Create and submit advertisements.
  • Customer Service and conflict resolution. Develop travel itineraries for travel groups.
  • Plan travel routes, entertainment, hotel, meals. Negotiate travel prices, negotiate and execute contracts, record maintenance, compiling and submitting state required forms and reports.
  • Bank reconciliation, accounts payable and receivable, balance budget and compile spreadsheets.
  • Provide travel Insurance and assist with insurance claims and resolutions.
  • Travel as tour guide when necessary.
Staff Manager, 03/1999 - 10/2004
Mga Homecare Divide, CO,
  • Supervised a staff of traveling computer consultants, based out of six different locations.
  • Manager of JD Edwards traveling consultants whose areas of expertise included; Manufacturing, Distribution, Financial, CNC, Project Managers, and Technical in World - OneWorld and AS400.
  • Interview of applicants, orientation, and paperwork for new hires.
  • Mediator for problems that arose between peers, clients and employees, or other members of management.
  • Handled Human Resource and Benefits issues. Addressed performance improvement issues, disciplinary actions, terminations, and layoffs. Wrote and delivered performance and salary reviews. Negotiated salary increases. Communication - explained policies and procedures and kept consultants informed regarding company/unit changes and events.
  • Listened to employee concerns and took action if necessary.
  • Kept lines of communication open between all levels of employees and clients.
  • Developed, coached, supported, made recommendations, and assisted with training. Assisted employees with career plan. Reviewed and approved time sheets and expenses. Monitored and approved vacation, sick time, comp time, etc. Monitored and assisted in maintaining company/branch goals regarding retention, utilization, customer service, employee satisfaction, etc. Ensured core values were supported. Participated in various focus groups and task forces. Assisted with unit budget and monitored for accuracy. Assisted with consultant assignment placement. Maintained and updated records/spreadsheets regarding consultant placement, rates, utilization, weekly status reports.
  • Organized and conducted quarterly meetings and social functions. Liaison and advocate for consultants - worked to create a positive, professional employment experience. Helped maintain balanced life styles. Fostered client relations: Client lunches and client site visits to ensure we were providing client with excellent service, to make sure working conditions were acceptable for our employees, and to maintain good client relationships that could lead to future business.
Agency Administrator, 08/1989 - 09/1998
Prudential Insurance And Financial Services City, STATE,
  • Responsible for full operations of the New Mexico district with offices located all over the state of New Mexico, parts of Southern Colorado, and El Paso, TX.
  • Supervised from 50 - 100 employees. Involved in all aspects of Human Resource issues, Accounts Payable and Receivable, Bank reconciliation, and all other duties involved in managing an office and staff.
Education
Bachelor of Science: Business Administration, Expected in 1994
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University of New Mexico - Albuquerque, NM
GPA:
Status -
Affiliations

Local and National Member of SHRM (Society for Human Resource Management)

Skills

Office and Staff Management

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Resume Overview

School Attended

  • University of New Mexico

Job Titles Held:

  • Office and Travel Manager
  • Staff Manager
  • Agency Administrator

Degrees

  • Bachelor of Science

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