Office Administrative Specialist-Intermediate Resume Example
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OFFICE ADMINISTRATIVE SPECIALIST-INTERMEDIATE
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
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Work History
Office Administrative Specialist Intermediate / / Company Name - City, State / 04.2018 - Current
- Provide administrative assistance to central office staff, including, but not limited to processing mail, word processing, copying, scanning and emailing, proof reading for grammatical accuracy and format, and taking and producing meeting minutes
- Response to phone and email requests from public stakeholders
- Develop, maintain, and report on task timeline for staff as requested
- Scan and electronically file program documents as required
- Compile data in understandable formats for presentation to diverse audiences from existing data bases
- Track and provide written reports to management regarding staff compliance with annual training requirements
- Coordinate central office on-site staff training set-up,registration, and take down
- Maintain accessibility compliant policies on Department of Human Services web-site
- Organize compliance related activities as needed
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows
- Schedule meetings book meeting rooms, prepare meeting agendas and meeting minutes
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
Diversion Program Assistant / / Company Name - City, State / 04.2017 - 04.2018
- Answer phones and direct calls
- Greet and assist clients
- Assist with address verifications
- Open and close diversion files in database
- Type victim input letters and restitution requests
- Request pre-arraignment record checks for diversion screenings
- Assist with the screening of diversion referrals & notify attorneys
- Schedule chemical health assessments
- Administer breathalyzers
- Shredded confidential data and complied with confidentiality and data privacy regulations
- Perform other duties as assigned by the Executive Director
Customer Service Professional / / Company Name - City, State / 10.2016 - 05.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner
- Maintained friendly and professional customer interactions
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintained security of client tax returns and supporting documentation
Office Manager / / Company Name - City, State / 03.2003 - 09.2016
- Managed office supplies, vendors, organization and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages
- Greeted numerous visitors, vendors and interview candidates
- Ordered and distributed office supplies
- Obtained signatures for financial documents and internal and external invoices
- Helped distribute employee notices and mail around office
- Organized all new hire, security and temporary paperwork
- Completed data entry, tracked resumes and maintained applicant tracking system
- Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness
- Completed bi-weekly payroll for 15 employees
- Solved problems timely and effectively, ensuring customer satisfaction
Education
Eagan High School - City / 2001High School Diploma
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Resume Overview
School Attended
- Eagan High School
Job Titles Held:
- Office Administrative Specialist Intermediate
- Diversion Program Assistant
- Customer Service Professional
- Office Manager
Degrees
- High School Diploma
