Office Administrative Specialist-Intermediate | 04/2018 to Current Department Of Human Services - St.Paul, MN
Provide administrative assistance to central office staff, including, but not limited to processing mail, word processing, copying, scanning and emailing, proof reading for grammatical accuracy and format, and taking and producing meeting minutes.
Response to phone and email requests from public stakeholders.
Develop, maintain, and report on task timelines for staff as requested.
Scan and electronically file program documents as required.
Compile data in understandable formats for presentation to diverse audiences from existing data bases.
Track and provide written reports to management regarding staff compliance with annual training requirements
Coordinate central office on-site staff training set-up,registration, and take down
Maintain accessibility compliant policies on Department of Human Services web-site
Organize compliance related activities as needed
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows
Schedule meetings book meeting rooms, prepare meeting agendas and meeting minutes
Comply with confidentiality and data privacy regulations
Diversion Program Assistant | 04/2017 to 04/2018 Project Remand/Ramsey County Pretrial Service Agency - Saint Paul, MN
Answer phones and direct calls.
Greet and assist clients
Assist with address verifications
Open and close diversion files in CSTS
Type victim input letters and restitution requests
Request pre-arraignment record checks for diversion screenings
Assist with the screening of diversion referrals & notify attorneys
Schedule chemical health assessments
Administer breathalyzers.
Shredded confidential data and complied with confidentiality and data privacy regulations
Perform other duties as assigned by the Executive Director
Customer Service Professional | 10/2016 to 05/2017 H&R Block-Seasonal - Apple Valley, MN
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Maintained friendly and professional customer interactions.
Answered and managed incoming and outgoing calls while recording accurate messages.
Maintained security of client tax returns and supporting documentation.
Office Manager | 03/2003 to 09/2016 Galaxie Cartune Inc. - Apple Valley, MN
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, vendors and interview candidates.
Ordered and distributed office supplies.
Maintained a clean reception area, including lounge and associated areas.
Obtained signatures for financial documents and internal and external invoices.
Helped distribute employee notices and mail around the office.
Organized all new hire, security and temporary paperwork.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Education
Eagan High School - Eagan, MN | High School Diploma
