Offering over 20 years' experience in office management and administration with extensive experience in all facets of a fast-paced, highly detailed office environment. Strong organizational and problem solving abilities. Developing/streamlining process and procedures. Developing and training staff.
Capabilities: Strong Leadership and Operations Experience, Developing goals for individual/team, and achieving those goals. Operations and Facilities experience, Human Resources Generalist, Excellent Customer Service, develop lasting relationships with clients, (internal and external).
Microsoft Office Applications including, Word,
Visio, Excel, Spreadsheet Development, Access,
PowerPoint
and others.
Problem Resolution, Training / Development, Team Building Techniques.
Routine use of accounting and office computer software including J.D. Edwards and Oracle accounting software, SharePoint
Research, facilities management, internally and with property management
Increased the bill-ability of the office administrative staff by doubling the percentage from 11% to 23%.
Holding regional conference calls with administrative staff to share ideas, what's working and what's not working. Coming up with solutions to the problems and implementing them. Also, work on cost savings for the region.
Miami, FL, 01/2004 - Current
Started as a Project Administrator, moved up to Executive Assistant and currently as Office Administrative manager. Managing the San Jose office administrative staff and assists on projects in an administrative role as needed. Expertise includes routine use of accounting and office computer software including J.D. Edwards and Oracle accounting software, Microsoft Office, and SharePoint. Also assist the Office VP with staffing plans to provide support for the office. Overall responsibilities include, but are not limited to, the oversight of the following:
- Currently manage 4 staff members, managing the office of 70 people: leadership, operations, budgeting, and managing suppliers/vendors,
- Setting up all new projects in system and adding contract value to existing projects. Ensuring all of the required documentation is available.
- Ensuring that all daily office tasks are completed in a timely, efficient, friendly manner. Creating and developing reports, Managing the facilities, office space, seating arrangements, etc.
- Developing new processes and procedures to run an efficient office.
- Scheduling and organizing meetings, luncheons, training sessions, events and much more.
- Maintain a positive atmosphere through communication and problem solving.
- Manage regional call of administrative staff survey, analyze data, create solutions and implement,
- Conduct annual performance reviews, entrusted with confidential material, and maintaining employee records - Human Resources Generalist
- Appointed, Committee Chair (Great Place to Work - GP2W) by VP to help create a better place to work.
Bowling Green, KY, 2008 - 2009
- Teaching - Youth Offender Program.
- One evening a week teaching Cultural Diversity or Customer Service at Central Prison in Sugar Land, TX.
- Prisoners are between the ages of 18 and 26.
- They will be released within the next 5 years.
- Most are working on receiving certificates.
Palo Alto, CA, 1999 - 2003
- Worked with management colleagues in resolving issues for the patented, designs of mud-flap holders, through teamwork, committees and daily discussions.
- Maintaining and supervising all aspects of office activities to achieve optimum utilization of office equipment and employee productivity,
- Documented and implemented ISO 9001, also performed monthly audits to insure that the standards were being followed.
- Created presentations, spreadsheets, and warranty-tracking system. Entrusted with confidential material, and maintained employee records. Member of the Change Review Board and the Safety Committee, which required being certified in CPR and First Aide.
Houston, TX, 1998 - 1999
- Provided administrative support to Quality Manager, four engineers and 17 inspectors for vending machine manufacturer with worldwide distribution.
- Supervised 3 temporary employees.
- Documented and maintained all documentation for ISO certification.
- Entrusted with confidential materials, performance reviews, departmental budgets, and corporate communications.
- Prepared expense reports, check requests, purchase orders, coordinated and organized meetings.
- Designed and organized the record retention area and a database for the entire company.
Sacramento, CA, 1995 - 1998
- Provided customer service, trained new and corporate employees for a Fortune 500 Company.
- Verified and funded contracts, composed letters, created forms and work sheets and maintained documents. Maintained all office supplies, verified monthly billing and deliveries. Crossed-trained in many departments.
Valencia, CA, 1994 - 1995
- Provided customer service at satellite campus for the University of Southern California.
- Registered students.
- Updated information packets, computer work and answered a multi-line phone system.
- Assisted students with schedules or other problems with which they required help.
Little River, SC, 1987 - 1994
- Provided customer service for an optical lab providing safety eye wear to companies throughout the United States.
- Rx Customer Service. Worked in Optical Lab providing bench work and computer layout Handled several Rx accounts that required special attention, and trained new employees. Approved monthly billing, verified deliveries, ordered and maintained office supplies, and inventory control.
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School Attended
- NATIONAL UNIVERSITY
- NATIONAL UNIVERSITY
- FRESNO CITY COLLEGE
- FRESNO ADULT SCHOOL
Job Titles Held:
- Office Administrative Manager
- Teacher
- Material Coordinator
- Administrative Assistant
- Customer Service Representative
- Customer Service Representative
- Lead Customer Service Representative
Degrees
- Masters
- Bachelor of Arts Degree
- BUSINESS PRODUCTIVITY GROUP Fresno, CA Certificate of Completion - Excel 2000-Advanced seminar & Outlook 2000 Introduction
- Certificate of Completion - Microsoft Office 98 CORPORATE LEARNING CENTER Sacramento, CA Certificate of Completion - Microsoft Excel 5.0 (Level 1) & Windows NT Workstation
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