Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors. Reliable Administrative Assistant trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.
Skills
Materials transport
Training and development
Safety and compliance
Package preparation
Quality Assurance
Data evaluation
Carrier relations
Shipping coordination
Organizational skills
People skills
Training & Development
Teambuilding
Troubleshooting
Customer Support
Inbound and Outbound Calling
Customer Service
Problem Resolution
In-store support
Problem-solving abilities
Clerical support
Shipping and receiving understanding
Fleet dispatching
Customer relations
Courteous demeanor
Efficiency
Professionalism
Work Ethic
Loyalty
Experience
Office Administrative Assistant/Shipping and Receiving Clerk, 01/2020 to Current Sonoco Products Co, – Nashville, TN,
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Answered phones to direct callers, schedule appointments and provide general office information.
Obtained scanned records and uploaded to database.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Produced and distributed memos, newsletters, email updates and other forms of communication.
Sorted and distributed business correspondence to correct department or staff member.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Monitored merchandise received and shipped from facility in computer system.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Maintained inventory of shipping materials and supplies.
Prepared documentation to track and report on damaged or missing items.
Contacted transport companies and suppliers to expedite, trace or return shipments.
Maintained work areas and kept organized.
Put merchandise in assigned area, added tags and secured larger pieces as required.
Administrative Office Assistant /Shipping and Receiving Clerk, 11/2004 to 01/2020 The Home Depot Inc – City, STATE,
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Contacted transport companies and suppliers to expedite, trace or return shipments.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Directed junior staff in preparing outgoing and receiving incoming shipments.
Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments.
Monitored merchandise received and shipped from facility in computer system.
Prepared documentation to track and report on damaged or missing items.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Updated details in company database by keying in customer contacts and delivery dates.
Maintained inventory in supply closet to prevent shortages.
Directed customer communication to appropriate department personnel.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
SPECIAL SERVICES EXPEDITOR/CLERK, 03/1999 to 11/2004 The Home Depot Inc – City, STATE,
Oversaw operations of Special Service desk including sales and returns.
Customer service support.
Leasing & returning rental vehicles.
Worked with customer service team on cash register operations and handled complex transactions.
Follow up sales calls on special order items.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Stayed up to date on store promotions, payment policies and security practices.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Consulted with customers regarding needs and addressed concerns.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Office Administrative Assistant, 08/1997 to 03/1999 Home Depot Expo Construction / Store Planning – City, STATE,
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Answered phones to direct callers, schedule appointments and provide general office information.
Created agendas, meeting notes and other documents to enhance collaborative process.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
Made travel arrangements and reservations.
Arranged domestic and international travel, hotel and transportation needs for staff.
Organized personal and professional calendars, including reminders for upcoming meetings and events.
Screened telephone calls and inquiries and directed as appropriate.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Attended business meetings and took meeting minutes.
Traveled with manager to take notes and dictation at meetings.
Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Created expense reports using Microsoft Excel spreadsheets.
Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
Education and Training
High School Diploma: , Expected in 06/1984 Lakeview High School - Cortland, Ohio, GPA:
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School Attended
Lakeview High School
Job Titles Held:
Office Administrative Assistant/Shipping and Receiving Clerk
Administrative Office Assistant /Shipping and Receiving Clerk
