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office administrative assistant resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Multitasking Secretary with experience in calendaring systems and meeting coordination. Strong skills in document editing and issue resolution. Considered valuable administrative asset to organization.

Methodical Administrative professional with expertise in records management. Catalogs and uploads incoming documents, coordinates file movements and processes destruction requests. Solid critical-thinking, multitasking and problem-solving skills with advanced abilities.

Knowledgeable and skilled in administrative support and customer service. Bringing 5+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Bilingual Spanish/English
  • Spreadsheet development
  • Database entry
  • Billing and invoicing
  • Schedule management
  • Technologically savvy
  • Data entry documentation
  • PC proficient
  • Accounting skills
  • Social media management
  • Understands grammar
  • Proofreading
  • Professional and mature
  • Staff training and development
  • Resourceful
  • Dedicated team player
  • Organization and efficiency
Experience
06/2020 to 06/2021
Office Administrative Assistant Sonoco Products Co, Jefferson, TX,
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Obtained scanned records and uploaded to database.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Assisted with Personal and business taxes, insurance sales and writing public notary documents.
04/2016 to 12/2019
Restaurant Owner/Operator Advanced Drainage Systems Knoxville, TN,
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Led detailed, hands-on preventive maintenance and repairs to equipment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
08/2015 to 12/2015
Customer Service Representative Rush-Copley Medical Center Oswego, IL,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Answered inbound calls always exceeding company quota.

03/2015 to 07/2015
Customer Service Associate KOA City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Reviewed account and service histories to identify trends and issues.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
Education and Training
Expected in 02/2016 to to
GED:
Bossier Parish Community College - Bossier City, LA
GPA:

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Resume Overview

School Attended

  • Bossier Parish Community College

Job Titles Held:

  • Office Administrative Assistant
  • Restaurant Owner/Operator
  • Customer Service Representative
  • Customer Service Associate

Degrees

  • GED

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