Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Poised in customer service with 7 years of experience in food/restaurant, office, and retail setting. Strong background in professional business writing, bookkeeping and schedule management, with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives to minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.

Skills
  • Spreadsheet development
  • Database entry
  • Billing and invoicing
  • Technologically savvy
  • Schedule management
  • Report analysis
  • Data entry documentation
  • Transporting files
  • Faxing documents
  • Invoicing and billing
  • Documentation and reporting
  • PC proficient
  • Recordkeeping and bookkeeping
  • Account balancing reconciliation
  • File and data retrieval systems
  • Resolving discrepancies
  • Sensitive material handling
  • Check processing
  • Business writing
  • Issue response and resolution
  • Editing and proofreading
Experience
Office Administrative Assistant, 06/2019 to Current
The Shopping Center GroupTampa, FL,
  • Tracked expenses and documented records using Microsoft Excel.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Set up and maintained physical and electronic filing systems.
  • Guided administrative and professional staff through computer and software problems.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Obtained scanned records and uploaded to database.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
Server, 12/2017 to Current
Erickson LivingNovi, MI,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Prepared salads and appetizers to back up kitchen staff.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Associate Cashier, 07/2016 to 09/2017
Burlington Stores IncSarasota, FL,
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped customers find specific products, answering questions and offering advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
Associate Cashier, 07/2013 to 08/2014
Burlington Stores IncSchenectady, NY,
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Education and Training
High School Diploma: , Expected in 05/2014
Westover High School - Albany, GA
GPA:
: , Expected in
East Georgia State College - Swainsboro, GA
GPA:
: , Expected in
Armstrong State University - Savannah, GA
GPA:
Activities and Honors
  • SAAS Member, (2017 - 2018)
  • GSA Member, (2017 - 2018)

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Resume Overview

School Attended

  • Westover High School
  • East Georgia State College
  • Armstrong State University

Job Titles Held:

  • Office Administrative Assistant
  • Server
  • Associate Cashier
  • Associate Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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