Poised in customer service with 7 years of experience in food/restaurant, office, and retail setting. Strong background in professional business writing, bookkeeping and schedule management, with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives to minimize labor, increase productivity and maintain quality in all aspects of administrative support.
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.
Skills
Spreadsheet development
Database entry
Billing and invoicing
Technologically savvy
Schedule management
Report analysis
Data entry documentation
Transporting files
Faxing documents
Invoicing and billing
Documentation and reporting
PC proficient
Recordkeeping and bookkeeping
Account balancing reconciliation
File and data retrieval systems
Resolving discrepancies
Sensitive material handling
Check processing
Business writing
Issue response and resolution
Editing and proofreading
Experience
Office Administrative Assistant, 06/2019 to Current The Shopping Center Group – Tampa, FL,
Tracked expenses and documented records using Microsoft Excel.
Answered phones to direct callers, schedule appointments and provide general office information.
Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Set up and maintained physical and electronic filing systems.
Guided administrative and professional staff through computer and software problems.
Kept reception area clean and organized to offer positive first impression to every visitor.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Obtained scanned records and uploaded to database.
Assisted with payroll preparation and entered data into cumulative payroll document.
Server, 12/2017 to Current Erickson Living – Novi, MI,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Managed closing duties, including restocking items and reconciling cash drawer.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Prepared salads and appetizers to back up kitchen staff.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
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