Experienced Office Management and Administration Professional with 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Motivational Office Manager adept in training, developing, and leading multidisciplinary and interdepartmental teams. Offers key strengths in office and customer management systems.
Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.
Skills
Bi-Lingual English and American Sign Language
Quality staff management
Customer service
Sales Strategy
Excellent interpersonal and communication skills
Business administration
Spreadsheet development
Scheduling and calendar management
Administrative support
Strategic Planning
Insurance Knowledge
Work History
Office Administrative Assistant, - Applied Medical Technology, Inc. – Brecksville, OH,
Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Prepared and distributed team-based communications to foster collaboration and enhance team morale
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Kept reception area clean and neat to give visitors positive first impression
Delivered top-notch administrative support to office staff, promoting excellence in office operations
Authored clear and professional business documents, including Insurance Documents, Quarterly reports
Provided clerical support to 55+ company employees by copying, faxing and filing documents
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
Drafted professional memos, letters and marketing copy to support business objectives and growth
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
Assessed personnel performance and implemented incentives and team-building events to boost morale
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Arranged corporate and office conferences for company employees and guests
Managed company files and records for well over 100 clients and adhered to safety procedures to prevent breaches and data misuse
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Established and updated work schedules to account for changing staff levels and expected workloads
Assessed personnel performance and implemented incentives and team-building events to boost morale
Prepared daily quarterly and daily reports to assist business leaders with key decision making and strategic operational planning
Executive Assistant to President, - Kaiser Permanente – Bellflower, CA,
Managed external contacts for CEO kept track of periodic communication needed for priority contacts
Allocated executive tasks managed complex calendars and administrative functions
Updated executives on changing business needs by thoroughly documenting internal and client meetings
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Developed and maintained automated alert system for upcoming deadlines on incoming requests and events
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Maintained confidential, administrative support to executive team and members of board of directors
Scheduled appointments handled calendars for senior leadership
Screened incoming mail, publications and other correspondence directed to management team members
Located and attached appropriate files to incoming correspondence requiring replies
Screened calls and emails and initiated actions to respond or direct messages for 4 managers
Worked with senior management to initiate new projects and assist in various processes
Accomplished special objectives and projects according to requests from board members
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
Created appropriate documentation for members of board and senior leadership before meetings
Used QuickBooks to produce monthly invoices, reports and other deliverables
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams
Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries
Supplied sales and marketing support to sales force of [36] sales reps
Directed administrative functions for board of directors, principals, consultants and key managers
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
Education
Associate of Arts: OSHA Field Leadership in Gas and Oil, Expected in 2016 - Red Rocks - Denver, CO, GPA:
Associate of Applied Science: buissness, Expected in 1996 - Red Rocks Community College - Denver, CO GPA:
Associate of Science: Nursing Assistance, Expected in 2003 - Concorde Career College - Aurora - Aurora, CO GPA:
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