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Office Administrative Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Healthcare professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Experience with EPIC Electronic Medical Records.

Skills
  • Database entry
  • Spreadsheet development
  • Schedule management
  • Technologically savvy
  • PC proficient
  • Sensitive material handling
  • Memo preparation
  • Insurance eligibility verification
  • Cash deposit preparation
  • Data entry documentation
  • Records management systems
  • Phone call answering
  • Organization and efficiency
  • Medical billing
  • Appointment scheduling
  • Health insurance processing
  • Financial aid application review
  • Flexible
  • Billing and coding
  • Insurance eligibility verifications
  • Medical terminology
Experience
Office Administrative Assistant, 07/1998 to Current
Brown & Brown, Inc. White Plains, NY,
  • Updated group medical records and technical library to support smooth office operations.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Updated patient accounts and information daily.
  • Verified insurance coverage, obtained preauthorizations and updated charts .
  • Completed registration quickly and cordially for all new patients.
  • Scheduled patient appointments, accounting for physician availability and optimal patient loads.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Confirmed patient information, collected copays and verified insurance.
  • Reached out to patients to obtain payments and clear outstanding balances.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
  • Utilized well-developed active listening, interpersonal and communication skills in collaborating with diverse individuals each day.
  • Collaborated with physicians to ensure timely completion of hospital applications.
  • Used CAQH to maintain facility databases containing physician records, files and credentialing documents.
  • Completed enrollments into Medicaid, Medicare and private insurance plans.
  • Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
  • Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
  • Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.
  • Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
  • Checked applications for missing information and organized all paperwork.
  • Set up NPI numbers for providers and facilities and updated current profile information.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Addressed, documented, and responded to incoming correspondences to address client queries.
  • Updated patient financial information to promote accurate record keeping.
Medical Office Manager, 09/1988 to 07/1998
Medical Office (Age Management & Integrative, Regenerative, And Functional Medicine) Miami, FL,
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Performed billing, collection and reporting functions for office
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.

Medical Records Coder/Emergency Room Unit Secretary, 08/1974 to 09/1988
Hackettstown Community Hospital City, STATE,
  • Carefully coded disease and injury diagnoses, acuity of care and procedures in inpatient setting.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Verified proper coding, sequencing of diagnoses and accuracy of procedures.
  • Received, organized and maintained all coding and reimbursement periodicals and updates.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Acted as liaison between business department, billers and third party payers in resolving billing and reimbursement accuracy.
  • Coded medical observations and professional services delivered for each patient.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered daily phone calls to schedule appointments and address patient inquiries.
  • Updated patient financial information to promote accurate record keeping.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Education and Training
High School Diploma: , Expected in 1972
to
West Morris Regional High School - Chester, NJ,
GPA:
Additional Information

During my employment at Hackettstown Community Hospital, a hospital chosen as a pilot for DRG, I worked closely with the Utilization Review Nurse as the two of us implemented the DRG program at the hospital. Also was recommended by NJPRO and obtained through their recommendation several contract coding positions at hospitals in New Jersey and Pennsylvania.

Activities and Honors

Camping

Boating

Missionary work within the United States

Watercolor and acrylic painting and crafts

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Resume Overview

School Attended
  • West Morris Regional High School
Job Titles Held:
  • Office Administrative Assistant
  • Medical Office Manager
  • Medical Records Coder/Emergency Room Unit Secretary
Degrees
  • High School Diploma

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