Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting.
Skills
Database entry
Spreadsheet development
Schedule management
Billing and invoicing
Meeting planning
Travel administration
Mail management
Data entry documentation
Employee training and development
Problem resolution
Administrative operations
Strong interpersonal skills
Customer relations
Social media management
Schedule and calendar management
Administrative duties
Experience
07/2016 to Current
Office Administrative AssistantKratos Defense And Security – Oklahoma City, OK,
Guided administrative and professional staff through computer and software problems.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Conducted research using various media sources to obtain relevant data for staff requirements.
Answered phones to direct callers, schedule appointments and provide general office information.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Obtained scanned records and uploaded to database.
Created agendas, meeting notes and other documents to enhance collaborative process.
Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
01/2015 to 06/2016
Sales AssociateMarriott Vacations Worldwide – Ocean City, MD,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Offered product and service consultations and employed upselling techniques.
Sold various products by explaining unique features and educating customers on proper application.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Converted prospects by maintaining and managing sample inventory to aid sales pitch.
Implemented consultative sales techniques to generate revenues and exceed sales targets.
Made recommendations to customers to promote brand effectiveness and product benefits.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Recommended accessories and delivered details regarding latest promotions to increase sales.
04/2012 to 06/2016
WaitressBluegreen Resorts – Destin, FL,
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Increased sales of high margin menu items through effective upselling.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education and Training
Expected in 06/2021
BBA: Business Administration Norwalk Community College - Norwalk, CT GPA:
Expected in 06/2013
High School Diploma: Westhill High School - Stamford, CT GPA:
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