(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Good-natured Placement Specialist/ Foster Care Case Manager dedicated to finding healthy foster/adoptive homes for children lacking appropriate adult caretakers. Committed to meeting individual needs of children and foster parents for support, education and legal assistance. Helpful and accommodating professional possessing strong sense of compassion and patience.

  • Child Welfare Experience
  • Microsoft Office Products
  • Spreadsheet development
  • Database Entry
  • Scheduling
  • Filing
  • Office Supply Ordering
  • Travel Arrangements
  • Applicant Tracking System
  • Appointment Setting
  • Scheduling and calendar management
  • Database administration
  • Filing and data archiving
  • Presentation design
  • Document conversion
  • Customer and client relations
  • Meeting arrangements
  • Office management
  • Office administration
  • Business correspondence
  • Project planning
  • Social media knowledge
  • Writing reports
East Tennessee State University Johnson City, TN, Expected in 05/2007 Bachelors of Science : Interdisciplinary Studies of Education (Elem. Ed.) - GPA :
Work History
Kratos Defense And Security - Office Administrative Assistant
Arlington, TX, 01/2020 - 05/2020
  • Answering phone calls in a professional manner; creating enrollment spreadsheets; sending emails to clients and other providers; creating PowerPoint presentations, marketing on Facebook for insurance products; participating and facilitating Zoom calls and screen sharing; online enrollments; filings; organizations, etc.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
Hca - Placement Specialist
Clearwater, FL, 08/2016 - 01/2020
  • Job responsibilities include: creating, revising, and entering data in Microsoft Excel spreadsheets: communicating with other case managers to determine the needs of the children needing placement; emailing placement and service referrals to agency providers, and communicating with and monitoring agency providers services; scheduling and facilitating Utilization Reviews with providers to ensure the child is getting the treatment needed, working with Regional Administrator and Deputy Regional Administrator closely to ensure approvals for placement are granted prior to move of child, placement policies, and regional protocol are followed; meet twice a year with contracted providers for updates and improvement; attend workgroups (when needed) to improve and enhance quality casework practice; manage conflicts between provider and case managers; phone contact foster parents to discuss placement of youth and safety plans of presented youth; creation of on-call calendars; email communication daily with co-workers, regional and central office staff, and outside agency providers; creation of Unique Care Agreement Contacts with provider agencies; travel expense, benefit, and time entry in Edison; data entry in Tennessee Family & Child Tracking System.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Cancer Treatment Centers Of America - Foster Care Family Service Worker
Schaumburg, IL, 03/2012 - 08/2016
  • Job responsibilities included: same as above and in addition to engaging difficult families to work a permanency plan to regain custody of their child(ren).
  • This included: attending court, working with providers to ensure the family received necessary services, transportation to appointments, calling service providers to discuss what treatment the parent can receive with their insurance (if needed).
  • Working with foster parents; attending Child and Family Team meetings, facilitating and scheduling visitations, and if needed, file termination of parental rights to abolish parent's rights if they cannot reunify safely with their child.
Walgreens Pharmacy - Senior Pharmacy Technician
City, STATE, 01/2008 - 03/2012
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles in Walgreens Internal system to include current information such as medications and insurance details.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Counted, measured, and compounded medications following standard procedures.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Supervised 2 pharmacy technicians and coordinated day-to-day assignments. I was not responsible for disciplinary reports, but assigning of workflow, approval of vacation leave, scheduling, mentoring, and providing input to improve their skills in the pharmacy.

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School Attended

  • East Tennessee State University

Job Titles Held:

  • Office Administrative Assistant
  • Placement Specialist
  • Foster Care Family Service Worker
  • Senior Pharmacy Technician


  • Bachelors of Science

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