Motivated professional with 5 years of experience offering office support in the Oil & Gas industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
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- Answering incoming phone calls and emails
- Processing invoices using Open Invoice and QuickBooks
- Assist with getting invoices submitted and approved to various customers
- Filling paperwork and training data
- Send sales invoices to clients on a timely basis
- Ability to communicate and interact effectively with all customers and third parties by telephone, email, mail, or in person
- Reconcile, sort and file all field service reports and issues; escalate as appropriate
- Scanned physical documents and uploaded to encrypted databases for digital maintenance
- Directed clients and guests to correct departments, rooms and staff members
- Guided administrative and professional staff through computer and software problems
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Drafted, proofread and edited professional business documents
- Process outgoing and incoming mail and packages
- Assist with onboarding new employees
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Enter training documents into spreadsheet to maintain training paperwork
- Stock control: maintaining inventory count, receive stock daily, and etc
- Certified Drug & Alcohol Technician
-Certified Omega Hair Collector
- Certified H2S Trainer
- Communicate via email and phone to ensure all safety supply and training needs are met
- Built and maintained relationships with peers and upper management to drive team success
- Sold various products by explaining unique features and education customers on proper application
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Creating quotes and also requesting purchase order numbers
- Answered incoming telephone calls to provide store products and service information
- Developed and coordinated training to help individuals learn procedures and safety policies
- Fit Test
- Maintained excel spreadsheets
- Collected payments and provided accurate change.
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed guest check in and check out procedures, reservations, and payments
- Corrected guest issues promptly with knowledge and friendly service
-Replied to telephone, email, and in person inquiries regarding reservations, hotel information, and guest concerns.
- Managed customer complaints and rectified issues to complete satisfaction
- Managed tasks and responsibilities for front office employees when the team was understaffed
- Worked with room service, housekeeping, maintenance, and security to meet all guests needs
-Reviewed safety, health, sanitation processes throughout areas, and enforced rules to promote security and safety.
- Hosted office meetings with staff to answer questions, resolve issues, and keep employees informed of changes
-Balanced hotel accounts at end of each shift
- Maintained accurate book keeping of important files, running reports, and delivering updates on occupancy and revenues
-Managed office duties, ordered materials, organized work spaces, answered emails, and made phone calls
-Obtained scanned records and uploaded to database
- Submit and reconcile expense reports
-Process weekly timesheets timely and effectively
- Assist with issuing POs
- Set up and maintained physical and electronic filling system to maintain organizational efficiency
- Coordinating drug test procedures for new hires and random drug screens
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Processed vacation request forms
- Made travel arrangements and reservations
- Created bids and processed field tickets
- Drafted professional business documents for various managers and executives
- Update employee records such as training cards, timesheet, company insurance, and etc
-Maintaining up to date vehicle registration and mileage
- Established and maintained Excel spreadsheet
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