Office Administrative Assistant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dependable Office Administrative Assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

  • Accurate money handling
  • Team leadership
  • Strong work ethic
  • Microsoft Excel
  • Strategic sales knowledge
  • Administrative support
  • Creative problem solving
  • Good listening skills
  • Quick learner
  • Customer service
Work History
Office Administrative Assistant, 05/2018 to 08/2019
Medically HomeAtlanta, GA,
  • Transferred and directed phone calls, guests and mail to correct staff members
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Assisted customers with special services, account updates and promotional options
  • Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Created qualification guidelines and requirements for individual positions, including systematic rating process to identify and measure appropriate candidates against established criteria.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Customer Service Associate, 03/2017 to 09/2018
Calumet Specialty ProductsMuncie, IN,
  • Managed customer relations and customer service through daily communication and interaction
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
  • Supported branding strategy by ensuring product displays aligned with corporate standards
  • Educated customers on promotions to enhance sales
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Maintained clean sales floor and straightened and faced merchandise
  • Greeted customers entering store and promoted sales or special programs
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Counted cash in register drawer at beginning and end of shift
  • Answered phone calls and answered questions from potential customers.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Appointment Specialist, 03/2016 to 07/2017
Cleveland ClinicHiram, OH,
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Planned and executed 45 guest parties by organizing menus, spaces and special requests
  • Collaborated with kitchen to inform customers of wait times and answer questions about food
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Offered samples of new ice cream flavors to customers and introduced new menu items, sundae toppings and cone varieties to upsell expensive selections
  • Kept track of event finances, including initial deposits, due payments and final balances
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
Associates Degree: Business Administration, Expected in 06/2018
Los Angeles Trade Technical College - Los Angeles, CA
High School Diploma: Business Administration, Expected in 06/2017
School of Science & Technology, CA, US - Los Angeles, CA

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Los Angeles Trade Technical College
  • School of Science & Technology, CA, US
Job Titles Held:
  • Office Administrative Assistant
  • Customer Service Associate
  • Appointment Specialist
  • Associates Degree
  • High School Diploma

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