office administration assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Seasoned Clinical Laboratory Assistant with Six years of experience providing phlebotomy services. Talented at collecting samples using venipuncture and other collection procedures. Preparing solutions, label tubes and specimen containers.

  • Office 365: Excel, Word, PowerPoint, Outlook, and Teams
  • Database Management: Excel
  • Organizing Documents: OneDrive and Google Drive
  • Accuro EMR
  • Scheduling Tools: Calendly
  • Promotions & Advertisements: Publisher, and Sway
  • Reliable and Responsible
  • Feedback Acceptance
  • Cooperative Attitude
  • Problem-Solving
  • Policies and Procedures
  • Customer Assistance
Office Administration Assistant, 01/2023 - Current
Eurofins Scient. Lee's Summit, MO,
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Assisted Physician and Therapist staff throughout their clinic’s schedules
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Oversaw physician and therapist schedules to ensure correct scheduling and to ensure maximum utilization
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Reported weekly Accounts Receivables and Followed up on Collections Status
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Clinical Laboratory Assistant, 10/2017 - 07/2021
Davita , ,
  • Standardized templates of the invoice, report, and newsletter, resulting in quality time check reduction by 20%
  • Met regulatory reporting requirements by performing and recording results of tests.
  • Observed asepsis protocols when collecting and handling blood or tissue specimens.
  • Conducted hematology tests to ensure transfusion patients receive compatible blood types.
  • Calibrated equipment, administered quality controls and drove maintenance procedures to promote operational efficiency.
  • Carried out pre-analytic, analytic and post-analytic procedures to reduce inaccuracy.
  • Followed laboratory guidelines for handling biological specimens.
  • Cleaned and calibrated laboratory equipment.
  • Collected blood or tissue samples from patients for lab work.
  • Obtained serum or viral swab samples for analysis.
  • Validated laboratory test processes for completeness and safety.
  • Analyzed results of tests for conformity to specifications.
  • Increased efficiency by acting as liaison between 10+ agents and the regional vendors to streamline requests and fulfillments to save 15% annually on expense.
  • Responsible for scheduling meetings and appointments with the patient for the doctors
  • Supported the daily operations of a clinic, review and validate Health Cards and insurances
  • Provided support to programs/departments with case reviews, analysis and follow-up of incidents and potential patient safety events
  • Responsible for preparing & analyzing Monthly Performance Reports of clinic and sharing the outcomes with Managers
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Laboratory Assistant, 08/2015 - 09/2017
Emamreza Hospital , STATE,
  • Managed pharmacy & teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
  • Obtained samples for testing following standard protocols.
  • Isolated, identified and prepared specimens for examination.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Implemented lab procedures to prevent errors and protect staff.
  • Maintained detailed logs of experiments and relevant data and updated databases with new information.
  • Collected information and samples in support of staff research.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Assisted engineers in addressing failure modes using test methods.
  • Created test and validation setups for component, subsystem and machine levels.
  • Administered expense and travel policies by working with the accounting team.
  • Ensured client satisfaction and performed administrative duties, including completing appropriate documentation and organizing data in Razor EdgeNxt.
  • Responsible for maintaining current customer, payment and inventory information into system to keep data accurate.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Helped pharmacy staff prepare medications and fill orders.
Education and Training
Healthcare Administration & Service management: , Expected in 12/2022
Conestoga College - Doon, Kitchener, ON
Status -
Bachelor’s Degree: Microbiology, Expected in 07/2017
University of Urmia - ,
Status -
Activities and Honors

Canadian Cancer Society February 2021

Kitchener, ON, Administrative Aid

Working in Canadian Cancer Society as volunteer staff to the raise the fund for people in need

Conestoga Cooking Club May 2022 – Dec 2022

Conestoga College Inc., Kitchener, Canada

  • Six Sigma quality improvement model January 2023
  • Creating Positive Conversations with Challenging Customers January 2023
  • Worker Health and Safety awareness Certificate February 2022
  • Supervisor Health and Safety awareness Certificate February 2022
  • NHA-Certified phlebotomy Technician September 2020
  • Project Management Foundations December 2023
English :
Full Professional:
Negotiated :
German :
Negotiated :
Persian :
Native/ Bilingual:
Negotiated :
Turkish :
Native/ Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Conestoga College
  • University of Urmia

Job Titles Held:

  • Office Administration Assistant
  • Clinical Laboratory Assistant
  • Laboratory Assistant


  • Healthcare Administration & Service management
  • Bachelor’s Degree

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