Dependable administrative professional with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Completed clerical tasks such as filing, copying and distributing mail.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Coordinated in-person and virtual cultural events and initiatives.
Processed invoices and expenses using NetSuite to facilitate on-time payment.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Evaluated facility operations with HR and legal teams for safety and health regulations compliance.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Lifewell Senior Living - Floor Manager Tampa Palms, FL, 10/2017 - 09/2019
Acted as department manager for Concierge team, and interim department manager as needed for other teams.
Managed retail displays, inventory and loss prevention.
Followed up with clients and appropriate staff in connection with client surveys and recovery.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Encouraged and motivated team of 20 retail professionals to deliver superior service in every customer interaction.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Tracked concierge team's progress in Booker and adapted plans to maintain progress, and identified key metrics of progress for company-wide initiatives.
Concierge- October 2017- March 2018
Greeted spa guests in warmly to create positive first impression of spa.
Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Assisted 20 to 90 customers via phone each day.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Used Booker software to schedule appointments, process sales, returns, online orders and gift card activations.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Greeted spa guests in warmly to create positive first impression of spa.
Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Assisted 20 to 90 customers via phone each day.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Used Booker software to schedule appointments, process sales, returns, online orders and gift card activations.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Amaz For Hair - Salon Manager City, STATE, 06/2015 - 09/2017
Removed outdated policies and modernized structure.
Controlled inventory by tracking expenses, purchases and shelf stock.
Set and optimized schedules using Millenium to meet coverage needs and effectively align employee strengths with business needs.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Conducted initial interviews and pre-screening assessments for candidates.
Managed most aspects of business finance, including cash flow, business transactions, and banking processes.
Directed marketing initiatives that increased business by 40%
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