· Execute, mange, and lead Office 365 migrations for Microsoft external clients (small business clients 10 – 300 users)
· Troubleshoot and customize Office 365 applications including Word, Excel, One Note, skype for business, Outlook, Yammer, Power Point, and Microsoft Access)
· Office 365 training.
· Assisted external clients with configurations, power shell scripts. · Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics.
· Analyze, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding for the deployment cycle.
· Consult external clients on Microsoft products and pricing.
· Active Directory support and Administration (Group policy, permissions, account provisioning)
· Exchange/Office 365
support, maintenance, and administration (Account provisioning, migration from
Exchange to office 365, distribution group creation).
SharePoint administration and support
· Responsible for all technical aspects and implementation of an IT office infrastructure.
· Established service level agreements between IT group and end users.
· DHCP and DNS administration and troubleshooting of the related issues.
· Established network specifications by conferencing with users, analyzing workflows, access, information, and security requirements.
· Defined network policies and procedures.
· Barracuda support, administration and patching.
· Group Policy implementation, roll out, and troubleshooting.
· Corporate office environment supports several technologies such as VoIP, Juniper VPN, and Teleconferencing. Operating systems and software in user Server 2012r2, Server 2008r2 with Active Directory, Exchange Server, GFI span filter. Windows 7 pro, Windows 10 pro, MS Office 2010/2013
· Responsible for server administration tasks including: User accounts and files sharing permission maintenance, group policy, VM Ware administration, and development of documentation for future IT use.
· Citrix administration and support.
· Responsible for resolving day-day hardware and software issues including desktop and network administration
· Troubleshoot mobile devices, and complex networking issues.
· QuickBooks support.
· Responsible for purchasing hardware and software equipment including smart phones, laptops/desktops, servers, storage media, and printers.
· Active Directory support and Administration (Group policy, permissions, account provisioning)
· VMWare administration.
· Exchange/Office 365
support, maintenance, and administration (Account provisioning, migration from
Exchange to office 365, distribution group creation).
· Windows 7 and windows
10 pro support, Microsoft office support.
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