Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments.
Skills
Business Needs and Requirements Analysis *Business Implementation Strategies
Operational Restructuring *Problem Resolution and Decision-Making
Project Management and Support
Change Management *Quality Assurance and Regulatory Compliance
SQL Data extraction - Crystal and Excel reporting
Technical Skills: Microsoft Office Suite (Excel, Access, Project, and Visio), UML Modeling, SQL, Flash, and Adobe Creative Suite
Work History
Office 365 Administrator, 2012 to Current Carlson – Jacksonville, NC,
Re-engineered business processes to align with Office 365 business environment Set up individual attorneys for Office 365 in house and remote services Created backup and recovery process using Office 365 "OneDrive" services Share point setup and support Provide day-to-day support for Office 365 users.
Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
Manager, 1986 to 2015 Sbarro – New Albany, OH,
Elicited requirements and acted as liaison between operations and the technical team Spearheaded the establishment and institution of policies and procedures regarding the operation of POS-related systems Oversaw the overall phase of equipment maintenance; material and supplies procurement; and future system enhancements design based on established requirements Utilized Microsoft Access and SQL queries in recording and tracking the usage of approximately 100 individual POS tablets, as well as extracting sales data from POS tablets down to the cost center level Worked in a test environment validating different components of the POS system performed as designed Provided keen oversight to the development of comprehensive operational and financial reports and analysis.
Utilized SAP Crystal Reports and SAP Business Objects for illustrative purposes.
Prepared Power Point presentations of food and beverage - revenue, usage, costs and spoilage reports for Amtrak's California State-supported trains.
Also provided in-depth analysis of the same using advanced techniques in Microsoft Excel.
Used Share point services for a document repository and document version control Ensured end-users process credit card payments which align with payment card industry (PCI) standards Closely monitored user acceptance testing of POS system Career Highlights
Lead Service Attendant, 1986 to 2001 Amtrak – , ,
Conducted sales and provided customer service for Amtrak passengers while managing on board inventory Qualified to work in all food service cars Participated as the Lead in UAT testing for Amtrak's first POS System Career Highlight
Education
Master of Arts: , Expected in 2012 MASTER OF INFORMATION SYSTEMS - , GPA:
3.8 GPA
Bachelor of Arts: Information Technology, Expected in 2010 University of Phoenix - Phoenix, AZ GPA: 3.7
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