High energy Shift Manager with over 7+ years experience. Efficient and enthusiastic with strong knowledge of the food and beverage industry. Proficient in Managing high-volume operations.
Being able to lead by example on a daily basis, focusing on setting high expectations and raising service standards.
Seeking to advance professional career.
Skills
In-depth OSHA knowledge
Material handling expert
Assembly line production
Quick-learner
Dependable
Promptness
Hard-worker
Accustomed to shift work
Motivator of crew
Customer-oriented
Organized multi-tasker
Able to lift 75 pounds
Friendly and helpful
Late-night shift availability
Good with numbers and math
Fast and efficient service worker
Skilled upseller
Restaurant operations
Work History
02/2009 to Current
Odd JobsO's Odd Jobs – City, STATE,
Lawn Maintenance
Pressure Washer
Painter
Interior Installation of wiring, ceiling fans, doors, locks and etc.
Tree Cutter
03/2016 to 2017
Cashier, Server, Inventory, Cook and PrepMellow Mushroom – City, STATE,
Prepared supplies for busy weekday lunch and dinner shifts and maintained inventory levels throughout peak hours.
Organized staff schedules and workloads to maximize productivity.
Monitored food preparation to ensure orders were completed quickly and no product was wasted.
Kept dining area cleaned with effective oversight and crew assignments.
Answered customer service issues quickly and ensured total satisfaction from all guests.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Quickly recorded transactions in MICROS system to deliver prompt service.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
01/2008 to 02/2015
Shift Leader and Catering ManagerMoe's Southwest Grill – City, STATE,
Managed Inventory for all shits and ordered supplies
Trained new employees on proper food handling and safety procedures.
Outlined shift duties and created signage to keep employees informed of procedures.
Maintained total restaurant cleanliness for every shift and ensured following shift would have a clean facility for transition.
Reinforced employee accomplishments and made Employee of the Month recommendations to management.
Verified cash drawer against the day’s receipts.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
Resolved guest complaints quickly and efficiently.
Received frequent customer compliments for going above and beyond normal duties.
Assertively upsold alcoholic beverages, appetizers and desserts.
Emptied and maintained trashcans and outdoor dumpster area.
Consistently provided professional, friendly and engaging service.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Maintained schedule for delivery of catering orders and responsible for processing the order for delivery.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Built loyal clientele through friendly interactions and consistent appreciation.
Maintained high standards of customer service during high-volume, fast-paced operations.
2006 to 02/2009
Welder, Line Production, Forklift Operator, Inventory Trojan Battery – City, STATE,
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Used item numbers to properly stock warehouse.
Led warehouse improvement initiatives to advance operational efficiencies.
Built a motivated warehouse team of 10 well-trained staff.
Followed all rules and regulation at the end of the shifts as it related to showering.
Followed all rules and regulation as it related to safety and respiratory responsibilities.
Forklift operator always met the company goals.
Line production completed the required number of batteries needed.
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School Attended
Campbell High School
Job Titles Held:
Odd Jobs
Cashier, Server, Inventory, Cook and Prep
Shift Leader and Catering Manager
Welder, Line Production, Forklift Operator, Inventory
