Exceptional eye care professional with keen ability to assess customer needs, meet quality standards and evaluate customer satisfaction.
Excellent communication skills
Complex problem solving
Effective time management
Accurate cash handling
Store opening and closing procedures
MS Office proficient
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Inventory control familiarity
Telephone inquiries specialist
Customer service expert
OD TECHStanton Optical － Vancouver, WaDetermined visual acuity and perception, focus and coordination. Analyzed test results to develop proper eye care treatment plans. Referred patients to outside healthcare professionals for additional medical treatment. Assessed refractive conditions of eyes with retinoscopes. Conducted ocular motility tests to measure function of eye muscles. Instructed patients on the proper care of eyeglasses and contact lenses. Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses. Maintained organized records of customer prescriptions, work orders and payments. Obtained detailed medical and personal data for patient charts and records. Tested for intraocular pressure, ocular motility and pupil size, equality and reaction. Operated ophthalmic instruments, including refractors, auto-kerarefractometers, ophthalmoscopes and retinoscopes.
Department ManagerWalMart － Battle Ground, WaSuccessfully managed the activities of 5 to 10 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Monitored the daily activities of 5 to 10 customer support teams. Developed, implemented and monitored programs to maximize customer satisfaction. Provided detailed monthly departmental reports and updates to senior management. Provided a high level of product and leadership support to representatives and clients. Resolved customer questions, issues and complaints. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Addressed and corrected sales staff communication issues in a tactful and effective manner.
Barista ManagerFriends and Country Coffee － Yacolt, WaManaged morning rush of over customers daily with efficient, levelheaded customer service. Adhered to recipe and presentation standards for specialty coffee drinks. Resolved customer disputes with tact and professionalism. Weighed, ground and packed coffee per customer orders. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted and connected with every customer, recommending drinks and pastries. Maintained the highest standards of conduct and service. Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste. Maintained clean and organized workspace, enabling coworkers to locate resources and product. Maintained calm demeanor during high-volume periods and special events. Designed and printed menus, recipes and promotions and offers. Monitored cafe for seating availability, safety and well being of guests. Arranged merchandise in innovative and eye-catching displays.
Education and Training
Certificate:Office,2010Clark College － Vancouver, Wa, Us