Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
OCPL Business Operations Program Analyst, 2008 - Current NIH National Cancer Institute – City, STATE,
Primary responsibilities are to provide support and direction to professional, para-professional and other staff to assure the accomplishment of work and to ensure harmonious working relationships within staff and other employees; Summarize and interpret policy of the agency and agency administrative programs in terms that are understandable; Provide advice/analysis support and oversight on various administrative and operation areas; Plan and coordinate the use of branch resources to the resolution of issues; Identify ways to improve operating efficiency or cost-savings; Actively participate and/or serve in a support role to meet the agency's obligations for cancer information dissemination; Identify opportunities for productivity, efficiency, and quality, streamline work flow and operating procedures using appropriate tracking, monitoring, and evaluation tools.
Perform as the Communication Services Support Team Lead and provide management, direction and support to team members; Collaborate with internal and external customers; Assign work to subordinates based on priorities, the difficulty and requirements of assignments, and the capabilities of employees; Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work; Conduct studies of performance activities to evaluate team productivity and develop specific performance measures; Motivate and develop team members, resulting in resolution of issues and improvement in team cohesiveness and overall performance; and initiate ways to improve production, work processes, and/or to increase the quality of the work directed.
As the Office of Communication and Public Liaison (OCPL) Records Coordinator and Contracting Officer Rep (COR) of the NCI Office of the Director (OD) File Room, the overall function is to consolidate similar records into a single record series where the descriptions and necessary retention period are the same; match and apply records retention schedule; match the records series inventoried with the records schedules; evaluated the unscheduled records series by determining the use made of the records and then analyze the values inherent in the records; Values are determined by considering the usefulness of records in 63 documenting fiscal, legal, administrative, emergency operating, and rights and interest uses; The result of the evaluation process is to recommend the records as either permanent (historical) or temporary (kept for some period of time); Identify non-record material; Appropriate "non-record series" or categories for materials maintained in an office so that the responsible official can designate the retention period for which the non-record materials will be held in the office before they are destroyed; Conduct assessments of progress towards meeting objectives and policy issues, and develops proposals for corrective actions.
Manage the pre-award and post-award contracting activities for assigned contracts. As a certified Contracting Officer Representative (COR), I interpret federal policy, regulations, and guidelines such as the Federal Acquisition Regulations (FAR) in the execution of contract administration activities; Perform on several Technical Evaluation Panels (TEP) to evaluate long-range proposals to ensure alignment with organizational objectives and mission; Write critic, and rate technical proposals based upon weighted criteria; Review and analyze monthly contractor deliverable summaries to assess overall condition of work completion, work in progress or interpret findings and recommend necessary outcomes based upon those findings; Provide guidance to staff and other divisions, offices, and centers (DOCs) as well as prepare Statements of Work (SOW), JOFOCs, 402s, IAAs, MOUs, IGCEs, Direct Citations, contract modifications and closeout, prior year fund requests and other justification statements for acquisitions.
Conduct analysis for the improvement and efficiency of procurement operations; Conduct in-depth review and evaluation of spending within OCPL to highlight issues and propose to management alternative approaches to build accountability in spending and/or reduce spending; Conduct purchasing activities in accordance with established procurement policies and procedures; Investigate and resolve billing discrepancies as needed and act as a resource during organizational realignment to provide expertise on acquisitions, systems, operating procedures. As lead IMPACT card holder, I processed 80% of all orders and reconciled purchase credit card statements to ensure receipt and accurate billing information; Monitor, track and review obligations, expenditures, reimbursable orders and request for incremental funding.
Work with senior management to develop or rewrite administrative standard operating procedures for the branch.
Review internal administrative processes and procedures, interpreting findings resulting from audits performed, developing recommendations for work method or procedural changes.
Recommend management improvements and strategies to facilitate the achievement of identified goals.
Prepare issue papers and briefing documents on issue or opportunities related to operations; develop and implement solutions that drive continuous improvement of program efficiency and effectiveness.
Provide subject matter or functional area expertise and serve as POC for staff on operational and administrative matters and coordinate related activities; Wrote an in-depth Statement of Work (SOW) for the "Fiscal, Operational, and Stakeholder Audit and Analysis for the Office of Communications and Education, OD, NCI; and work with staff to develop or rewrite operating procedures for the program area.
Managed the executed budget of 4 assigned program area's and provide analysis and/or make recommendations to management and other staff on the commitments, obligations and accrual activities, as appropriate; Compiled, verified and summarized budgetary data for these program areas; Performed program cost benefit analysis and program cost estimating to assist in the preparation of plans to support annual and multi-fiscal year programs; Collaborated with head financial units to obtain and monitor organizational funding; Monitored, tracked and reviewed obligations, expenditures, reimbursable orders and request for allocations; Reconciled conflicting data to obtain clear measures of organizational budgetary performance utilizing a variety of budgetary and financial systems (SoFie, nVision, POTs, NBS); Developed detailed cost analysis reports and conducted reviews with senior staff of the monthly, quarterly, and annual budget and financials including budget, contracts, open orders, incremental funding, and advance spending (forward funding); Maintained financial spreadsheets to track expenditures and budget items; and gathered and compile data to evaluate the status of Stale Obligations.
Co-led the design and implementation of the OCE Contract Tracking System (CTS), a proprietary complex contract tracking system; Conducted the internal user training and provided oversight in the use of this tool; and performed quality assurance testing, documented testing failures and communicate findings to developers and team; Directed the design and functionally of the OCE's Share Point intranet site for Business Operations Branch staff to track tasks; Led the design and implementation of the OCEFMS, a proprietary complex contract tracking system, conducted internal user training and provided oversight in the use of this tool; and create a matrix of Web Collaboration Solutions to assess and support decisions by the program to utilize web conference and collaboration tools
Developed and presented the "OCE Shared Knowledge" Project Concept as a report for review by senior management. Although the concept never launched, NIH made available a similar resource, their "Books 24x7" resource that all NIH staff can access.
Represent the Deputy Director of the Business Operation Branch (BOB) on several internal work groups and teams, as needed.
Cancer Information Service (CIS) Branch Program Analyst, 2003 - 2008 NIH National Cancer Institute – City, STATE,
Provided oversight and technical support for the branch of 35 staff and 250 remote contractors which included financial management, acquisition/contracts management, facilities management, and event logistics management and human resources management; Assisted in the development of the budget for the office/branch; Developed policy responses for input to proposed new and revised administrative operation's policies/procedures; Prepared correspondence and status reports used in briefings with staff of the CIS; Created working relationships with internal and external customers in order to complete, analyze, and gather data for support; and ensured the successful operational flow of internal administrative processes.
Responded to inquiries concerning branch projects and activities, maintaining a records management system, and prepared and/or reviewed all written quasi-technical correspondence for management.
Administered and tracked a total budget of $24 million in total transactions for the CISB; Provided analysis and advised management and other staff as appropriate in End of Fiscal Year (EOFY) budget closeout in cooperation with Administrative Officer; and conducted detailed reviews with senior staff of annual and monthly budget financial activity, as well as prepared budget reports for senior staff to monitor budgetary activity.
Evaluated the unscheduled records series by determining the use made of the records and then analyze the values inherent in the records. The result of the evaluation process is to recommend the records as either permanent (historical) or temporary (kept for some period of time); Identified record and non-record material and appropriate "non-record series" or categories for materials maintained in the office so the responsible official can designate the retention period for which the non-record materials will be held in the office before they are destroyed.
Provided subject matter or functional area expertise and served as point of contact (POC) for staff on operational and administrative matters and coordinate related activities. As the alternate Contracting Officer Technical Rep (COTR), I provided oversight of administrative staff (3) duties which included travel, training, property, timekeeping, event planning, records management, procurement, incoming and outgoing mail; Maintained and updated procedures and policies related to operational guidelines for the CIS regional staff, as needed; Identified problems, generated alternative solutions and made recommendations to correct the problems. For example, in 2007 I initiated the process plan for training and procurement intended to clarify the Office of Communication and Education (OCE) plan to execute new strategic process and policies to accompany preceding Federal policies regarding training and provided clear instructions to ensure uniformity in process and delivery throughout the organization.This document was designed to address the agency efforts to reduce redundancy, increase efficiency, and streamline processes and information, in addition to service as the sole source of instruction to all of OCE.
Assisted in monitoring, diagnosing and maintaining telecom switches, voicemail systems, quality management systems and other hardware and software management systems for the Cancer Information Service (CIS) Regional Network.
Led the design and implementation of the CIS Financial Management System (CISFMS), a proprietary complex contract tracking system, conducted internal user training and provided oversight in the use of this tool; Performed quality assurance testing, documented testing failures and communicated findings to developers and team.
Analyzed trends spending; assured funds were appropriately obligated; maintain the CIS tracking log used to monitor funding expiration of 40+ contracts utilized by the branch; Created and tracked financial transactions for each fiscal year ensuring optimal use of funds and compliance with policies; and analyzed accounting reports and financial data to determine compliance and resolve all annotated discrepancies and utilized a variety of budget and financial systems (NBS, nVision, SoFie) to created products for use in budget and fiscal operations such as financial spreadsheets to track expenditures and budget items..
Conduct purchasing activities in accordance with established procurement policies and procedures. As IMPACT card holder, I processed all orders and reconciled purchase credit card statements to ensure receipt and accurate billing information.
Written over 100k justifications and statements of work (SOW) for purchases to clearly communicate uniqueness, need, and/or urgency as well as provided guidance in the development of Statements of work (SOW), JOFOCs, and other justification statements for acquisitions to Divisions/Offices/Centers without staff with skill or knowledge of funding process and options.
Produced for management and other staff budget projections for an annual direct operations budget of $6 mil using prior year data; Prepared budget reports for senior staff to monitor budgetary activity; Analyzed spending trends and assured funds were appropriately obligated; Compile, verify and summarize budgetary data.
Demonstrated capacity to plan, research, scrutinize, support and oversee both areas resulted in designation of "guru" specifically in systems (databases and telecom equipment), procurement (purchase requests, sole source justifications, IGCEs, 402s, IAAs, SOWs, and contracts administration).
Initiated and executed the internal "Administrative Updates" a monthly email to inform all staff of changes to policy, better ways to get work done and upcoming training.
Initiated, created and maintained a services and contacts directory "CISB Location and Phone Directory" for use by entire staff.
Provided oversight of 3 contracted Administrative staff as the Co- Project Officer; Oversaw this personnel in processing and maintaining financial records for pay and travel disbursement transactions; provided training and feedback on financial systems, software, processes and procedures; Performed as Co-Project Officer for a $4.5mil centralized support contract with operated the NCI Distribution and Warehouse Services.
Ensured the successful operational flow of the internal administrative processes.
Cancer Information Service (CIS) Branch Program Specialist, 1996 - 2003 NIH National Cancer Institute – City, STATE,
In addition to the duties as an Information Assistant (below), I performed administrative and technical support for the branch of 35 staff and 250 remote contractors such as, manage logistics for conferences, training, community outreach, or other events; Responded to inquiries concerning branch projects and activities, maintain a records (pre-dating NARA requirements), and prepared and/or reviewed written correspondence for management; Served as an expert for a wide range of central administrative services (government travel orders, property management, purchasing, personnel, and timekeeping); Maintained operational knowledge of support software and automated office equipment for data entry and to update information; and provided advice, analysis support and oversight on various administrative and operation areas.
As the meeting support assistant for CIS annual national meetings required the review of source locations; Prepared and managed budgets for each event; liaison and negotiated with suppliers such as florists and external caterers; Conducted follow-up analysis of the events logistics (cost, location, quality of service); Maintained good vendor and sponsor relationships; and evaluate all event contracts before obligating the government; Managed travel arrangements (authorizations, claims, vouchers) for 50+ staff; Managed logistics for conferences, training, community outreach, or other events.
Managed activities related to the timely distribution of fully executed acquisition and Federal financial award documents and the physical management of award files within the branch which included oversight of all outstanding contract invoices; Reviewed, validated, and certified an average of 2K+ contract invoices for payment and certified $20K+ in travel documents ensuring all staff had adequate funding to accomplish organizational plans and objectives.
Public Inquiries Branch Information Clerk/Assistant, 01/1988 - 01/1996 NIH National Cancer Institute – City, STATE,
Provided overall administrative, clerical and reception support via telephone, online and face-to-face customer service/support within high-volume public inquiries office (handling an average of 95 calls/internet inquiries daily), and a busy information service program.
Served as an expert for a wide range of central administrative services (government travel orders, property management, purchasing, personnel, and timekeeping); maintained operational knowledge of support software and automated office equipment for data entry and to update information.
Reviewed and tracked sensitive controlled correspondence (DHS, PHS, and White House) assigned to Branch by the Executive Secretariat; Spearheaded the development of a "Controlled Correspondence Procedure Manual" for use by Executive Secretariat and those within the branch to communication and train others on the process providing points of contacts, sample forms and websites.
Identified and develop a method for an in-house publication distribution system in an effort to improve publication retrieval process that existed.
The implemented distribution system included introducing new holder material, color coding, and categorization along with a look-up directory.
Introduce and negotiated with management for the first Integrated Voice Response (IVR) system for this office to assist will call management (automate assistant).
Assisted with the design of the call tree and call prompts based upon evaluation of the pre-existing manual process.
Created monthly information distribution reports which contained the number of printed material supplied upon request from the central distribution warehouse for the institute.
The compilation of this monthly report required the use of multiple tools examination and validates the tabulated data.
On occasion, communication with warehouse staff was needed to clarify any discrepancies in information provided.
Reviewed and triaged content of incoming mail to the institute (60 pieces/per day); coordinate the collection and redirections of mail gathered daily to respective departments and staff as well as answer inquiries related to postal and shipping delivery options and cost; maintain mail log files and prepare weekly and monthly reports.
Maintained office reference files and supplies providing an inventory of all content; produced varied textual documents including letters, memos, inventory lists and contact lists.
Conducted oral presentations to orient new employees and/or small groups on the role, purpose, function of the OPDIV and other NCI areas.
Education
Bachelor of Science (BS): Information Systems Mgmt, Expected in 2005 - Potomac College - , Washington DC GPA:
Certifications and Memberships
Agency-Certified Contracting Officer Rep (COR), Lean Six Sigma Professional (certified 2014), Change Management Specialist (certified 2014), Management Analyst Advisory Group (MAWG); Management Analyst Steering Committee (MASC) nomination pending.
Skills
acquisitions, budgets, analysis, coaching, continuous improvement, six sigma, change management, contract administration, cost analysis, customer service, data entry, databases, social media, email, financial management, government, MS Office, general office equipment, and other agency-specific systems/databases; client services, team management
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School Attended
Potomac College
Job Titles Held:
OCPL Business Operations Program Analyst
Cancer Information Service (CIS) Branch Program Analyst
Cancer Information Service (CIS) Branch Program Specialist
Public Inquiries Branch Information Clerk/Assistant
