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Professional Summary
Enthusiastic Public Speaker, currently a Occupancy Specialist with previous employment with L.A. Community Development Commission and Pasadena Community Development Commission as Housing Assistant/Supervisor. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Maintain a clear understanding of the Housing Choice Voucher regulations and feel most comfortable sharing knowledge through training. A motivated learner, a growth implementer, with a proven track record that excels in the industry of customer service.
Accomplishments
Supervised a team/squadron of 35 peers, leading them to win a military ribbon for Air Force Outstanding Unit Award.
Achieved current success and achievements through dedication, hard training, and effectively helping with unconditional valor.
As a 20 year member of the Screen Actors Guild, and as a public speaker, I have graced many theatres and venues across the United States and abroad, offering insight, and training in the business and craft of acting.
Skills
Decision Making
Tenant and Owner Liaising
Client Relations
Contract Negotiation
Codes Compliance
Data Entry
Customer Relations
Multitasking and Prioritization
Clear Communication
Microsoft Office
Tenant Eligibility Determination
Work History
06/2021 to CurrentOccupancy SpecialistJewish Community Housing Corporation | West Orange, NJ,
Perform case management duties involving annual, interim, contract execution for HCV participants;
Interview clients to assure continued compliance with HCV program guidelines; explain SNRHA program requirements; and answer questions about policies, rules, regulations, and procedures within department established timelines.
Review and research client application, port-in documents and files; collect and research information that verifies family composition, income, criminal history, and other factors affecting eligibility and/or continued assistance; enter updated information on case files and database; and calculate income accurately, certify eligibility, and re-calculate rent as needed within timelines established by HUD and SNRHA HCV Department, i.e., interims, annuals, and adjustment actions.
Ensure 50058s have correct coding for action type and program and EIV is reviewed and in each client file.
Maintain and correct client continued occupancy forms and program document files; contact clients to clarify informational discrepancies; organize and maintain case files and records; maintain file integrity and confidentiality by adhering to policies and procedures.
Process case files for moves; review files, resolve issues, and assure compliance to guidelines.
12/2019 to 05/2021Licensed Healthcare AgentNational General | Roanoke, VA,
Licensed in 44 states to sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, medical, and dental or specialized policies such as prescription drug plans.
Customize insurance programs to suit individual customers, often covering varieties of risks, explaining features, clarified advantages and disadvantages of various policies to promote sales of insurance plans.
Perform administrative tasks, such as maintaining records and handling policy renewals and working closely with underwriters, submitting forms to obtain binder coverage.
Established and manage work-at-home call-center utilizing secure remote worker platforms, zoom, slack, and meeting room. Have had established relations with Humana, Aetna, Anthem, and more; maintaining HIPAA Certification.
11/2016 to 08/2019Specialist Presenter/Lead Sales ConsultantWyndham Destinations | City, STATE,
Licensed real-estate senior consultant, conducted seminars and training sessions while supervising sales agents to improve sales techniques.
Effectively closed sales with effective communication and compliance, garnering presenter-of-the-year 2018 with sales volume at $6,343,100.
Reported sales data to upper management for review.
Monitored sales team performance and provided constructive feedback.
Streamlined team sales processes increase productivity and decrease closing time.
Trained, coached, and mentored new sales associates for maximum performance.
Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
Education
Expected in 12/2012Bachelor of Arts | Communication StudiesUniversity of Hawaii At Hilo, Hilo, HIGPA:
Dean's List: Spring 2009, Fall 2011,
Relevant Coursework Completed: Elementary Education receiving a Certificate.
Expected in No Degree | Elementary EducationUniversity of Hawaii At Hilo, Hilo, HIGPA:
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