Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Multi-family property management
  • Fair housing mandates
  • New construction
  • Microsoft Office
  • Organization
  • Team building
  • Process improvement
  • Planning and coordination
  • Problem resolution
Experience
Occupancy Specialist, 04/2003 to Current
Jewish Community Housing CorporationWest Orange, NJ,
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Planned and conducted [Type] meetings on [Timeframe] basis to enable residents to voice concerns and provide forum for issues to be addressed.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Recognized by management for providing exceptional customer service.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered [Number] calls per [Timeframe] to answer customer q
  • Interviewed clients to assess situations, capabilities and problems.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Conferred with clients to discuss options and goals for various services.
  • Identified appropriate community resources and provided referrals for services.
Housing Specialist, 07/1994 to 03/2003
Apis Management ServicesDoylestown, PA,
  • Performed statistical collection to track tenant communication and applicant data.
  • Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
  • Investigated key breaches of tenancy, including subletting and fraud.
  • Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
  • Educated clients on lease and rental agreements.
  • Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
  • Maintained residential tenancy agreements for renewal or termination following program guidelines.
  • Implemented property inspection procedures to maintain compliance with housing codes.
  • Communicated with housing managers and rental agencies on behalf of clients.
  • Verified assets and income for applicants.
  • Responded to complaints and members' inquiries to improve service delivery.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Revenue Officer, 03/1987 to 07/1989
South Carolina Job BoardBeaufort, SC,
  • Garnished bank accounts and wages and seized personal property if necessary.
  • Conducted investigations of alleged criminal violations and made recommendations for criminal prosecutions and civil penalties.
  • Interacted with taxpayers, attorneys, accountants, and [Type] representatives to collect on delinquent taxpayer accounts and secure late returns.
  • Applied analytical skills and judgment in determining profitability of businesses to pay taxes due.
  • Estimated commercial and non-commercial real estate values and the probable forced-sale value.
  • Prepared administrative reports and assembled case files for closure.
  • Levied salaries, wages, and bank accounts.
  • Analyzed taxpayer financial statements to determine taxpayer's ability to pay a tax bill.
  • Informed taxpayers of rights under law and provided guidance and service to assist in resolving tax problems.
  • Recommended offer acceptances and installment payment plans.
  • Conducted independent field audits and investigations of income tax returns to verify information provided.
  • Discussed and explained various tax forms with taxpayers.
  • Examined accounting systems and records to determine appropriateness of methods and controls.
  • Maintained records for each case, including phone numbers, contacts and any actions taken.
  • Prepared briefs, sought out records and produced documentation in support of court cases.
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Set up and monitored payment plans and processed payments.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
Education and Training
: Journalism, Print, Expected in
University of Oregon - Eugene, OR
GPA:
: Certified Real Estate Manager, Expected in 1998
Institute of Real Estate Management - Portland, OR,
GPA:

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Resume Overview

School Attended

  • University of Oregon
  • Institute of Real Estate Management

Job Titles Held:

  • Occupancy Specialist
  • Housing Specialist
  • Revenue Officer

Degrees

  • Some College (No Degree)

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