Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Demonstrative Eligibility Specialist proudly offering almost 10 years of experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments with career spent accurately managing records and overseeing administrative tasks in fast-paced settings. Ready to tackle new challenges in a team-based or individually motivated setting.

  • Knowledge of leasing and market conditions
  • Fair housing mandates
  • Microsoft Office
  • Organization
  • Customer service
  • Administrative support
  • Planning and coordination
06/2018 to Current Occupancy Specialist Jewish Community Housing Corporation | West Orange, NJ,
  • Interviews and briefs program participants on program regulations and requirements; evaluates requests for accommodation from prospective program participants to determine if reasonable; and assesses for need. Recommends, develops, and implements effective self-sufficiency programs for participants
  • Performs eligibility determinations for housing programs by obtaining and reviewing third-party verification documentation; calculates rent amounts and utility allowances; obtains owner/tenant signatures; and completes files according to department standards
  • Schedules and conducts annual and interim redetermination of eligibility following established guidelines and procedures using Yardi software while additionally scheduling and conducting inspections, as necessary
  • Reviews and investigates cases involving lease and/or program or policy violations and prepares and conducts hearings for program violations, if necessary
  • Maintains updated knowledge of Housing Policies and Procedures in tandem with Community Engagement through Nan Mckay, NAHRO, and Diversity, Equity, and Inclusion trainings.
  • Maintains rapport with program participants, landlords, and other associated stakeholders.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Trains and audits incoming Occupancy Specialists' files for accuracy and completeness.
  • Reviews and reconciles payment schedules, ledgers, and other financial documents; prepares and executes local, state, and federal contracts; and manages program specific databases.
to Benefit and Eligibility Specialist Burrell Behavioral Health | Ash Grove, MO,
  • Interview applicants to obtain information to accurately determine eligibility for all the Self-Sufficiency benefits administered by the branch, mainly for the SNAP program
  • Review application and supporting documents. Inquire of individuals and families to elicit information to verify and/or support application. Clarifies incomplete or unclear information/documentation.
  • Explain rules, regulations, procedures, and responsibilities to individuals and families. Inform applicants of additional documentation needed, where appropriate. Contact collateral sources as needed to confirm information.
  • Applies guidelines to decide eligibility for the Self-Sufficiency programs administered by the branch, mainly SNAP. Process/Compute the benefits, complete narratives, document actions and explain eligibility decisions. Write narrative reports summarizing interviews with customers and collateral sources, and reasons for case actions.
  • Discuss and reinforce the agency's mission, emphasizing that agency services are intended to be a temporary solution to stabilize families' economic situation while working toward ongoing self-sufficiency.
  • Obtain and review updated information from families receiving ongoing benefits through direct contact with customers, as well as through the use of reviews, monthly reports, and other contacts that the agency has. Determine if ongoing eligibility exists and if the family has a need for other DHS services. Make appropriate referrals when necessary.
  • Provide referrals to community resources as needed.
  • Maintain up-to-date information online to assure timely and accurate benefit issuance while simultaneously responding to requests from customers for information regarding their case status, benefit amounts and levels, and case requirements.
to Unemployment Claims Specialist Equifax | Albany, NY,
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Received a high volume of customer information through automated entry from telephone and online; obtained and clarify additional information through telephone interviews to assist customers in filing for unemployment insurance benefits.
  • Simultaneously entered claims information and documentation into computerized database for all types of initial, additional and continued claims including: Oregon, multiple state, military, federal employee, and extended benefit claims.
  • Analyzed claims to determine eligibility for Unemployment Insurance benefits. Applied relevant rules and regulations and determined if there was a need for further investigation and documentation based on customer interviews.
  • Detected potentially disqualifying issues and used problem solving methods to determine eligibility for unemployment insurance benefits.
to Section 8 Specialist Metropolitan Government Of Nashville & Davidson County | Nashville, TN,
  • Performs eligibility determinations for housing programs by obtaining and reviewing third-party verification documentation; calculates rent amounts and utility allowances
  • Performed careful reviews of participant provided data to ascertain compliance with eligibility criteria for federally funded Housing assistance programs.
  • Inputted all communication and data gathered with and from participants into HAB computer software to facilitate future clarification and knowledgeable support.
  • Handled all delegated tasks, including scheduling and conducting annual and interim redetermination of eligibility and reviewing and investigating cases involving lease and/or program or policy violations.
  • Worked closely with team members to deliver time HUD regulated requirements and developed solutions to meet deadlines.
Education and Training
Expected in 06/2003 High School Diploma | Marshfield High School, Coos Bay, OR, GPA:

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Resume Overview

School Attended

  • Marshfield High School

Job Titles Held:

  • Occupancy Specialist
  • Benefit and Eligibility Specialist
  • Unemployment Claims Specialist
  • Section 8 Specialist


  • High School Diploma

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