Results-focused administrative professional with strength in managing the daily operations of a fast paced medical practice and supervising staff to ensure efficiency and functional operation of a healthcare practice and the associated operative clinical activities. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Organized and detail-oriented
Training skills
HIPAA guidelines
Schedule management
Friendly, positive attitude
People skills
Organizational skills
Conflict resolution
Working collaboratively
Customer service
CRM Platform proficiency
Microsoft Office proficiency
Experience
NYS Contact Tracer (COVID-19), 10/2020 to Current Sonepar Usa – Odessa, TX,
Contact Tracer utilizing a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine.
Maintained ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise.
Contact Tracers are required to follow set scripts and adhere to policies and procedures provided by NYS.
They will also comply with Department training regarding confidential information related to personal information.
COVID-19 Contract Work in collaboration with the Case Investigator from the local health department (LHD).
Call contacts of newly diagnosed cases.
Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
Collect and record information on symptoms and needs into the CRM with accuracy.
Provide contacts with approved information about NYS isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.
Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.
Maintain daily contact with Team Supervisor.
Adherence and knowledge of NYS policies and procedures.
Office Manager, 07/2008 to 10/2019 Cleveland Clinic – Painesville, OH,
Managed the daily office operations workflow, office staff - consisting of answering phones for client intake while scheduling Physicians appointments, including greeting patients, listening to patients concerns, problem solving, credentialing and insurance verifications.
Performed Pulmonary Function Testing.
Handled all areas of bookkeeping; payroll, taxes, A/R and A/P.
Monitored all office equipment and facilitated repair or replacement as required.
Managed the installation and training of two new EMR computer systems for HIPPA Compliance.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Improved office organization by developing filing system and customer database protocols.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Solicited vendor quotes to determine optimal material purchase pricing.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Directed and oversaw daily activities of office personnel.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
Managed office inventory and placed new supply orders.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Receptionist, 11/2001 to 09/2004 Marten Transport – Bountiful, UT,
Provided service coordination with insurance companies verifying patient eligibility, coverage and ordering authorization requests.
Moved up to HIPPA Privacy Officer after 6 months maintaining the operation of all electric health records and billing.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
Owner, 11/1984 to 07/2001 Kelly's Deli – City, STATE,
Dealt with vendors on a weekly basis, food prep and actively involved in planning weekly menus.
Assisted customers in placing special orders for events.
Managed the hiring and training ensuring all staff understood our expectations of daily kitchen work, sanitation and the importance of safety with handling food in order to maintain high quality food standards in keeping excellent service in the food industry.
Handled all areas of business financials with respect to bookkeeping and working closely with the accountant to maintain proper inventory goals for profit and loss control.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Set pricing structures according to market analytics and emerging trends.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Education and Training
: Contract Tracing Certificate, Expected in JOHNS HOPKINS UNIVERSITY - BALTIMORE, MARYLAND GPA:
Bi-Weekly Contract Tracing Training
: Medical Billing, Expected in Suffolk Community College - Riverhead, NY, GPA:
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