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Nurse Surveyor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary


  • Professionally trained Registered Nurse with 18 years of experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs.
  • High-performing Manager with 7 years of healthcare experience in psychiatric hospital and outpatient environments.
  • Dedicated Nurse Educator with 10+ years experience with coordinating a nursing program, as well as teaching didactic modules in acute care nursing and adjunct faculty in the psychiatric setting.
  • Two years of experience as a Nurse Surveyor with the State of Hawaii performing State and Federal surveys in the following areas: Long Term Care, Hospitals, ICF/IID, and Kidney Dialysis.  
  • It is my passion to be an advocate, educating myself and others in our practices the federal and state regulations in all health care settings and to assist in improving healthcare for all populations
Skills
  • Quality improvement competency
  • Expert in qualitative and quantitative data gathering.
  • Proficient in analyzing data and making suggestions to improve function.
  • Analytical thinker
  • Strong problem solving skills
  • Strong clinical judgment
  • Strong investigative, observation, and interview skills
  • Certified as a Long Term Care surveyor
  • Certified as a Hospital Surveyor
  • Certified as an ICF/IID Surveyor
  • Certified as an ESRD Surveyor
Work History
Nurse Surveyor, 2015 to Current
Jefferson HealthPhiladelphia, PA,
  • Participate in facility surveys and inspections for the State of Hawaii and Centers for Medicare and Medicaid.
  • Certified in Long Term Care, Kidney Dialysis, ICF/IID, and Hospital Quality Improvement Surveys (QIS).
  • Serve as team leader, coordinating the survey team activities; conduct resident, family, and staff interviews; observe resident/patient care and the environment; review facility or agency chart for past non-compliance, complaints, event reports, quality measures, and other reports.
  • Assign work to team members, act as liaison to the facility during the survey and provide assistance and/or direction to team members as needed.
  • Responsible for compiling the list of deficiencies and recommendations by completing necessary forms in computerized reporting program.
  • Chair the entrance and exit conferences with the facility administrator or designee.
  • Organize the written statement of deficiencies prior to mailing to the administrator for a plan of correction.
  • Review the facilities plan of correction for accuracy and appropriateness to ensure correction will be obtained.
  • Based on collected data, write recommendations for issuing a license or re-license and/or certification including written justification for acceptance or denial by Medicare Section Supervisor of any waiver requests made by the facility.
  • Made determinations of compliance when resurveys or revisits were warranted.
  • Based on findings, recommend termination of license and/or certification when the quality of care being provided is determined not to meet state and/or federal regulatory requirements.
  • Compile and assemble records and data to support termination proceedings and submit the information to the Medicare Certification Officer.
  • Investigate allegations and complaints of abuse or substandard health care in licensed and/or certified health care facilities and agencies.
  • Conduct investigations of allegations of resident abuse, neglect, or exploitation.
  • Provide consultation and training.
  • Interpret and provide State licensing and Federal certification program regulations and procedure requirements to administrators, patient care personnel, patients or families, other State agencies, and the general public as appropriate.
  • Interpret and provide training and clarification regarding the system developed for data collection, monitoring, evaluation, and analysis, as appropriate.









Nurse Manager 2007 - 2011 and 2012-2014; Utilization Review Nurse 2011-2012, 2007 to 11/2007
Cuesta CollegeSan Luis Obispo, CA,

Nurse Manager of Adult Services and Call Center - (I took a break in management for 1 year to gain experience in Utilization Review). 

  • Provided 24-hour accountability for the operation of adult services
  • Evaluated the performance of staff nurses, providing feedback and mentoring.
  • Developed education programs, contributing to staff professional development.
  • Interviewed and hired nurses and support staff.
  • Developed departmental budgets, and maintained inventory of medicines, equipment and supplies.
  • Served as a representative to promote the best interests of nursing staff and the patients that they cared for.
  • Provide leadership and guidance to other nurses and support staff.
  • Ensured that staff was properly trained and prepared to provide quality patient care.
  • Promoted a positive, productive and supportive work environment.
  • Monitored patient care for quality.
  • Collaborated with top management, interdisciplinary teams and other stakeholders in order to develop, implement and evaluate programs and services.
  • Applied evidence-based healthcare practices and nursing standards.
  • Reviewed patient and staff data to measure the effectiveness of patient care

​ As a Utilization Review Nurse my duties included

  • Reviewed precertification requests for medical necessity.
  • Reviewed clinical information for concurrent reviews, extending the Length of Stay for inpatients as appropriate.
  • Established effective professional rapport with other employees, support service staff, customers, clients, patients, families, and physicians.
  • Used effective relationship management, coordination of services, resource management, education, patient advocacy, and related interventions to:           promote improved quality of care and/or life; promote cost effective medical outcomes; prevent hospitalization when possible and appropriate; promote decreased lengths of hospital stays when appropriate; prevent complications in patients under our care when possible; provide for continuity of care; assure appropriate levels of care are received by patients; provide appropriate consultation and referral to Case Management personnel;  provide advice and counsel to pre-certification staff; identify appropriate alternative and non-traditional resources and demonstrate creativity in managing each case to fully utilize all available resources.
  • Maintain accurate records of all interventions and provide timely verbal and written reports to insurance companies and administration.
  • Prepare monthly cost savings and management reports. Assist with preparation of quarterly summary reports, and maintain accurate records of all communications and interventions. 







Psychiatric Staff Nurse - RN, 07/2005 to 2007
St Joseph School Of NursingProvidence, RI,
  • Acted as charge nurse, providing direct care to patients, including facilitating social and emotional needs, supervising medication schedules and evaluating patient progress, documentation, and medication administration.
  • Delegated staff nurse duties.
  • Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Collaborate with a variety of interdisciplinary professionals to determine and provide the best possible care for patients.
  • Educated the patient and patients' family about the specific diagnosis, symptoms,  medications, and alternative treatments.
  • Maintained a safe environment through the use of monitoring devices and restraining techniques (only as a last resort).
  • Provided social support for patients by creating and encouraging patients to take advantage of opportunities such as support groups, social activities and other therapeutic measures. 





Adjunct Faculty, 2005 to 04/2014
Hawaii Pacific UniversityCity, STATE,
  • Implemented the College's philosophy, curriculum, program outcomes, and course objectives through clinical teaching and service to the College, community, health system and profession.
  • Assumed responsibility for all autonomous aspects of individual teaching assignments.
  • Planned clinical experiences for and provided direct supervision and evaluation of nursing students delivering nursing care to an individual or group of individuals.
  • Evaluated and provided documented feedback to students on performance based on course objectives.
  • Provide availability for remediation of students as required or needed.








Program Coordinator, 07/2004 to 04/2005
Williston State CollegeCity, ,

  • Assisted Director in coordinating and managing LPN and BSN program needs, admissions, maintaining databases, providing advice and information regarding planning, developing and implementing program and events for students, managing outreach activities in a distance learning format.
  • Trained, supervised, and evaluated Adjunct Faculty Assistants assigned to mentor students during clinical rotations.
  • Troubleshooted problems related to clinical placements, registration, advising and related activities.
  • Maintained and promoted communication with clinical sites, agencies and the nursing skills laboratory.
  • Coordinated nursing program for Minot and surrounding area with clinical instruction in acute hospital, nursing home, emergency, trauma, intensive care, maternal, neonatal, pediatric, surgical, rehabilitation, orthopedic, and psychiatric settings.
  • Conducted didactic teaching through the use of IVN technology (Interactive Video Network).
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

​​





Program Coordinator for Crisis Residential Center, 04/2003 to 07/2004
Trinity Medical CenterCity, STATE,
  • Coordinated with North Dakota Department of Health to provide continuity of care for residents to transition from a locked acute care psychiatric unit to a open door step down unit.
  • Responsible for updating the initial treatment plan along with day treatment schedule and discharge planning, in conjunction with other staff.
  • Scheduled and assists with psychiatric assessments. 
  • Coordinated and implemented discharge plans which included outside community agencies. 
  • Set up follow-up for medical and mental health issues. 
  • Monitored withdrawal complications, possible medication side effects and any emerging symptoms or decompensation of mental illness. 
  • Provided health education to groups and/or individuals. 
  • Maintained up to date, well documented medical records, which complied with state and program requirements. 
  • Participates in case reviews as a member of the multidisciplinary staff. 
  • Monitors patient self-administration of medications and conducts audits on medication record documents to ensure accountability and compliance with medical direction.
  • Provided education program for Certified Nursing Assistants and proctored testing.
  • Provided education to Certified Nursing Assistance in Medication Administration according to the State guidelines and proctored on-site testing.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

RN - Staff Nurse, 1999 to 04/2003
Trinity Medical CenterCity, STATE,
  • Assumed responsibility for assigned caseload of patients and provided direct care including initial intake assessments, physical assessment, special precautions.
  • Acted as charge nurse, providing direct care to patients, including facilitating social and emotional needs, supervising medication schedules and evaluating patient progress, documentation, and medication administration.
  • Delegated staff nurse duties.
  • Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Collaborated with a variety of interdisciplinary professionals to determine and provide the best possible care for patients. 
  • Educated the patient and family members about the specific diagnosis, symptoms,  medications, and alternative treatments.
  • Maintained a safe environment through the use of monitoring devices, therapeutic communication, alternative treatment such as relaxation exercises, music, physical activities and as a last resort restraining techniques.
  • Provided social support for patients by creating and encouraging patients to take advantage of opportunities such as support groups, social activities and other therapeutic measures. 

References
PROFESSIONAL REFERENCES: Judith Somberly - Regional Office (RO) - Centers for Medicare & Medicaid (CMS) Ph: (707)3 38-7197 Karen Matsushima RN Previous MCO - Nurse surveyor - supervisor/peer Ph: (808) 383-1674 Mildred "Midge" Blandamer - Director of Nursing (former supervisor) Ph: (256) 201-0862 Diane Bedel RN - Director of Nursing (former supervisor) Ph: (405) 306-2871
Education
Master of Science: Nursing, Expected in 2004
University of Phoenix - On-line,
GPA:
  • Emphasis in Nursing - Health Care Administration


Bachelor of Science: Nursing, Expected in 1998
Minot State University - Minot, North Dakota
GPA:
Nursing


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Resume Overview

School Attended
  • University of Phoenix
  • Minot State University
Job Titles Held:
  • Nurse Surveyor
  • Nurse Manager 2007 - 2011 and 2012-2014; Utilization Review Nurse 2011-2012
  • Psychiatric Staff Nurse - RN
  • Adjunct Faculty
  • Program Coordinator
  • Program Coordinator for Crisis Residential Center
  • RN - Staff Nurse
Degrees
  • Master of Science
  • Bachelor of Science

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