LiveCareer-Resume

nsa 1 resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I'm motivated and hardworking. I can successfully multitask in a fast-paced environment. I bring skills to support team and customer needs with fast, high-quality dining assistance. I'm proficient in keeping speed lines flowing at a good pace, floors clean and supplies stocked. I have good relationship-building and time management abilities. I'm a smart NSA 1 capable of tackling multiple tasks simultaneously and successfully. Offering expertise in working closely with different personalities in a fast-paced settings.

Skills
  • Over 16 years of providing quality customer service.
  • An excellent leader and motivator with great communication, organizational and people skills.
  • Bilingual/Spanish- Spoken, written, and read.
  • Accurate sales transactions.
  • POS system transactions.
  • Transactions reconciliation.
  • Cash and credit card transactions.
  • Retail transaction.
  • Critical thinking.
  • Time management.
  • Microsoft Office
  • Supervision
  • Setting arrangement
Experience
NSA 1, 10-3-16 - Current
Marriott Vacations Worldwide Ocean City, MD,
  • Set up for serving and serve a wide variety of lunches and snacks to students, faculty members and other individuals.
  • Collect, wash, rinse, and sanitize trays to keep clean dishes on-hand.
  • Assist in the storing, preparing, selling and serving of hot and cold food items in accordance with prescribed menus and established procedures.
  • Ensure the distribution of safe food by practicing established safe food-handling techniques and procedures.
  • Follow department’s standard operating procedures.
  • Perform cashiering duties to include operating point-of-sale terminals, collecting money, making correct change, keeping accurate records and determining daily sales.
  • Operate and use a variety of equipment, utensils and machines used in school cafeterias including, but not limited to, commercial ovens, rethermalization units, food warmers, microwave ovens and steamers.
  • Prepare vegetables, fruits, and other foods for cooking.
  • Clean, rinse and sanitize counter tops and kitchen equipment and dispose of refuse.
  • Report unsafe, unsanitary conditions or malfunctioning equipment to supervisor.
  • Assist in monitoring student meals to ensure USDA compliance for a reimbursable meal.
  • Establish and maintain positive relationships with all personnel contacted through the course of work.
  • Maintain a high level of ethical behavior and confidentiality of information about students and staff.
Customer Service Rep. (Bilingual/Spanish) , 2013 - 2015
The Home Depot Contact Center City, STATE,
  • Answered inbound calls from customers, quickly assessing customer needs and proactively providing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Providing superior customer service while handling inbound calls for order placement and product inquiry.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
  • Kept customers informed of the status of their order.
  • Reconciled errors in a cost effective manner.
  • Resolved post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
  • Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.
  • Complete assignments accurately despite a large workload.
  • Assisted management in special projects, like walking the floor, answering co-workers questions and taking escalated calls.
  • Listening to Spanish voicemails and returned calls to Spanish speaking customer.
Assistant Sales Manager, 2007 - 2011
Brown Shoe Company City, STATE,
  • Taught new associates sales tactics and performance improvement techniques.
  • Developed effective sales team members through highly individualized coaching.
  • Established action plans for team members and helped each person attain objectives.
  • Developed and encouraged sales and promotional team members.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Opened and closed store, set up registers and secured cash.
  • Supported all sales team members to drive growth and development.
  • Assured the achievement of financial objectives including sales and expense management/budgeting.
  • Implemented and executed effectively the company’s plans and strategies by constantly communicating financial objectives and trends to the entire store team.
  • Executed and maintained visual standards consistent with company guidelines.
  • When acting as manager on duty.
  • Partnered up with store sales manager and associate sales manager to assist in the individual growth and development of store team members to the next level.
  • Addressed performance discrepancies in a timely manner when acting as manager on duty. Being manager of six to ten people required leadership, instruction, time management, and communication skills.
  • Satisfied customer necessities and management goals.
  • Highly organized, with the ability to multitask and prioritize, resulting in increased sales, meeting deadlines and corporate requests.
  • Positions held with extensive and difficult responsibilities, each requiring greater leadership, team building, and organizational skills.
Education and Training
: Business Administration And Management, Expected in
-
Ogden Weber Applied Technology College - Ogden,
GPA:
Status -

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Resume Overview

School Attended

  • Ogden Weber Applied Technology College

Job Titles Held:

  • NSA 1
  • Customer Service Rep. (Bilingual/Spanish)
  • Assistant Sales Manager

Degrees

  • Some College (No Degree)

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