Qualified Customer Service Manager who is highly goal-oriented and proficient at meeting and exceeding established goals and objectives related to training, selling, education and client relations.
National Association of Realtors
Honest and ethical
Strong organizational skills
Meticulous attention to detail
Focused on customer satisfaction
Proficient in Microsoft Office
12/2015 to Current
Notary PublicState Of California － Downey, CAServe the public as an impartial witness in performing a variety of official fraud-deterrent acts related to the signing of important documents. Screen the signers of important documents — such as property deeds, wills and powers of attorney — for their true identity, their willingness to sign without duress or intimidation, and their awareness of the contents of the document or transaction
10/2015 to Current
Real Estate Agent24 hour Real Estate － Downey, CACounseled customers on market current status for residential and land markets. Generated lists of properties that were compatible with buyers' needs and financial resources. Educated clients on the current real estate market and answered any questions they had. Wrote contract documents, purchase agreements and closing statements. Verified that the legal formalities were completed prior to closing dates. Actively follow-up with prospects and hot leads. Communicated with owners regarding home and loan status. Followed up with prospects throughout the sales process.
05/2008 to Current
Customer Service ManagerVend Catering Supply － La Mirada, CAImproved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Developed rapport with the customer base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Bachelor of Science: Business - MarketingCal State Long Beach － Long Beach , CA, United StatesCoursework in Business, Marketing and Communications Coursework in Business Administration and Organizational Development