Not Employed /Home Childcare Provider Resume Example
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NOT EMPLOYED /HOME CHILDCARE PROVIDER
Summary
Seasoned with 25 years of related experience and results-driven.Hires, train and motivate employees to achieve continuous improvement of performance and revenue targets. Proven promotional and event planning abilities.
Reliable and hardworking FOH or Boh familiar with working alone or with team to serve more customers per shift. Experienced overseeing complex server waitstaff, food delivery and customer support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment.
Knowledgeable restaurant worker trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with effective cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Enthusiastic Kitchen Manager highly effective at contributing to team success. Friendly, outgoing, and reliable professional offering 25 years in restaurant industry and experience serving,bartending,cooking with management responsibilities. Passionate about innovative dishes and maximizing results-focused hospitality professional .
Skills
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Experience
Not Employed /Home Childcare Provider | 02/2014 to Current
Square One Concepts - Peoria , AZ
Square One Concepts - Peoria , AZ
- Collaborated with father to diagnose long-term resolution, rectifying any squabbles or disagreement.Also by trouble shooting issues.
- Identified and implemented methods for streamlining learning,clean,eating, processes, resulting in positive % increased workflow.
- Performed preventative and restoration tasks weekly.
- Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep all properties clean and safe.
- Maintained compliance with internal and regulatory safety standards, including OSHA.
- Managed maintenance for my property
- Requisitioned supplies and equipment for cleaning and maintenance functions.
- Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
- Kept interior and exterior of buildings clean, safe and welcoming.
- Operated hand and power tools to complete repairs.
- Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
- Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
Server | 09/2013 to 02/2014
Landry's - Santa Ana , CA
Landry's - Santa Ana , CA
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Provided exceptional service to high volumes of customers per day at upscale casual establishment.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Calculated charges, issued table checks and collected payments from customers.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Reviewed identification for patrons before serving alcoholic drinks.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Greeted newly seated guests quickly and efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Processed customers' payments and provided receipts.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Assistant Bar Manager | 01/2008 to 06/2013
Khourys Mediterranean Grill - City , STATE
Khourys Mediterranean Grill - City , STATE
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Developed and implemented quarterly drink menus and specials, increasing beverage sales by 30%.
- Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
- Prepared mixed drinks and poured wine, beer and nonalcoholic beverages for patrons per shift.
- Delivered drink service at busy restaurant and served over 50 guests nightly.
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Dropped inventory costs 10% by evaluating and adjusting vendor options to obtain more favorable pricing.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Reorganized bar stations to streamline overall efficiency and service flow.
- Diminished financial discrepancies by accurately recording transactions in pos system while verifying daily bar staff receipts.
- Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
- Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Increased revenue by promoting additional items and assisting with beverage menu creation.
- Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Strategized long-term business needs by gathering guest relations feedback for process improvements.
Education and Training
Iupui - City, State
Some College (No Degree)
Pre Med
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Resume Overview
School Attended
- Iupui
Job Titles Held:
- Not Employed /Home Childcare Provider
- Server
- Assistant Bar Manager
Degrees
- Some College (No Degree)
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