, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Professional and well-rounded, self-motivated and dependable while achieving high performance with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.
Skills
Strong communication skills
Time management
Team leadership
Employee scheduling, orientating, and training
Inventory control
Cash, credit, and collections handling accuracy
Dedicated team player
Basic clerical knowledge
Data entry
Document control
Planning and organization
Calendar Management
Schedule and calendar management
Support services
Strong problem solver
Proofreading
Inventory replenishment
Excel spreadsheets
Report writing
Types 25 WPM
Administrative duties
Experience
12/2019 to CurrentNorth Region Staff AssistantWesco | Jackson, WI,
Produced timely and accurate status updates and routine inquiry letters.
Organized personal tasks to free up executive to handle professional matters.
Handled data entry tasks with high levels of speed and accuracy.
Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Managed phone calls from clients during executives' absences and delivered informative answers to questions.
Greeted clients, assisting operations by performing entrance interview tasks to determine need.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
Maintained and updated office records to support North Region Supervisor and field staff.
08/2018 to 12/2019OPS Staff AssistantHealth Department | City, STATE,
Answer and route incoming calls (primary phone answerer)
Order office supplies and paper for HQ (monthly)
Maintain office supply storage area in an organized manner
Ensure constant paper supply by copiers
Retrieve mail from mail room; stamp in and deliver
Retrieve faxes and deliver
Ship Fed-Ex and UPS packages
Assist with large mail outs
Schedule conference rooms
Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
Greeted clients, assisting operations by performing entrance interview tasks to determine need.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Handled data entry tasks with high levels of speed and accuracy.
Organized personal tasks to free up executive to handle professional matters.
02/2014 to 08/2018Cashier ManagerCalifornia Chicken Grill | City, STATE,
Verified that all merchandising standards were maintained on a daily basis.
Kept the showroom clean and maintained neat, orderly product displays.
Educated customers on product and service offerings.
Communicated store policy violations to the leadership team in a timely manner.
Performed assigned projects and completed checklists in an efficient and accurate manner.
Held each team member accountable for achieving brand and performance goals.
Managed team of 15+ employees.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Offered direction and gave constructive feedback to motivate team members.
Attended weekly team meetings each month to voice concerns and offer constructive feedback to others.
Received and processed cash and credit payments for in-store purchases.
Recruited, hired, and developed talent for the company.
Maintained friendly and professional customer interactions.
Demonstrated that customers come first by serving them with a sense of urgency.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Worked as a team member to provide the highest level of service to customers.
Answered customers' questions and addressed problems and complaints in person and via phone.
Stocked shelves and carried merchandise out on the floor for customers.
Built and maintained working relationships with peers and upper management.
Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
Met high productivity standards in processing payments for customers.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Reviewed store policies and made changes to streamline operations and increase productivity.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Organized and updated schedules to optimize coverage for expected customer demands.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
09/2015 to 01/2017Customer Service RepresentativeWalmart Supercenter | City, STATE,
Resolved product or policy issues and shared benefits of new technology.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Assisted customers in finding out-of-stock items.
Processed and issued money orders for customers.
Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.
Processed merchandise returns and exchanges.
Resolved escalated customer issues quickly to drive client retention.
Computed accurate sales prices for purchase transactions.
Guaranteed positive customer experiences and resolved all customer complaints.
Assisted customers with questions and concerns.
Assisted customers with store and product complaints.
Assisted customers by answering questions and solving problems.
Obtained information to resolve customer inquiries.
Sought opportunities to up-sell and add-on additional merchandise.
Assisted customers in making payments on accounts and setting up payment plans.
Education and Training
Expected in 2013High School Diploma | General/HonorsAmos P. Godby High School, Tallahassee, FLGPA:
Graduated with Honors.
Expected in | Dental HygieneTallahassee Community College, Tallahassee, FLGPA:
Expected in 2018 | CosmetologyNorth Florida Cosmetology Institute, Inc., Tallahassee, FLGPA:
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