Maintenance and monitoring of the corporate enterprise network environment. This includes basic configuration, coordination, maintenance, troubleshooting, security, usage monitoring relating to the configuration and use of the network equipment within the enterprise. Performs analysis, diagnostics, and resolution of basic network and voice problems for the company which may include coordination, installation, configuration, testing, maintenance, monitoring, and troubleshooting. Monitors the reliability of the network infrastructure across multiple platforms. Participate in the rotating “on call” schedule with other members of the team for providing support to the business and partners. Performs initial analysis and troubleshooting for network outages or other business impacting issues. Provides secondary support responsibilities for key network and infrastructure applications. Ensures that objectives are met while maintaining defined security standards. Create monitor, follow up and resolve Remedy tickets.
In-dept training of LTE, VoLTE call process and core elements exclusively from Lucent Technologies
completed FAA approved PowerPlant and Airframe courses emphasis on computer application, physics and mathematics
Identify basic voice components, necessity and strategies as well as implementation of Cisco VoIP and DiffServ QoS. networking technologies such as the definition of a protocol, the Open Systems Interconnect (OSI) model and its layers, and the concepts of network design and implementation troubleshooting concepts and how-tos. Configuring Microsoft Windows Vista Client, Installing, Configuring, and Administering Microsoft Windows Vista Professional and prepare fpr certification exam as a Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008.
Cisco Certified Network Associate (CCNA)
CompTIA A+ (Plus)
|Skills||Experience||Total Years||Last Used|
|Understanding of call process of LTE and Volte and||Expert||3.5||2015|
|Routing (Moderate BGP, OSPF, route redistribution||Moderate||3.5||2016|
|TCP/IP, DNS, DHCP, HTTP,SIP Analysis||Moderate||3.5||2015|
24/7 monitoring with a flexible schedule with Weekend and Evening support. Ability to handle sensitive information with a sense of urgency. Effective writing and recording skills. Excellent follow up and time control skills. Ability to work in a team environment, interpersonal relations and customer oriented. Excellent organizational skills and takes initiative. Ability to multi-task. Ability to communicate complex technical problems concisely and professionally. Analytical and patient with technical details. Ability to assess the impact of different Systems, Application and Network problems on end-user services. Ability to work independently to complete complex projects. software documentation skills.
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