NOC Technician Resume Example
Maintenance and monitoring of the corporate enterprise network environment. This includes basic configuration, coordination, maintenance, troubleshooting, security, usage monitoring relating to the configuration and use of the network equipment within the enterprise. Performs analysis, diagnostics, and resolution of basic network and voice problems for the company which may include coordination, installation, configuration, testing, maintenance, monitoring, and troubleshooting. Monitors the reliability of the network infrastructure across multiple platforms. Participate in the rotating “on call” schedule with other members of the team for providing support to the business and partners. Performs initial analysis and troubleshooting for network outages or other business impacting issues. Provides secondary support responsibilities for key network and infrastructure applications. Ensures that objectives are met while maintaining defined security standards. Create monitor, follow up and resolve Remedy tickets.
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In-dept training of LTE, VoLTE call process and core elements exclusively from Lucent Technologies
October 2012 to January 2016Grande Communications Networks, Llc - Lanham , MD
- Observe/Diagnose/Resolve CDMA, EVDO, LTE 3G and VoLte alarms using Lucent, Motorola, and Nortel (Erickson) technologies.
- Troubleshoot/resolve, network hardware & software faults, and voice/data network elements.
- Understanding architecture of wireless voice/data networks status Verizon cell sites using all three technologies, Lucent, Motorola, Erickson Resetting Cell Site if needed.
- Resetting T1, and T3, CDMA, Sector, Radios, if needed.
- Logging into VSM, Sorting Alarms, and Gateway control Identifying and opening remedy ticket of Critical time sensitive alarms i.e.
- Spans / Sites OOS, environmental, tower light and copper theft alarms.
- Search Cell site information i.e.
- location, category, status, circuit path, Dac's, antenna structures, and cell technician information.
- Open Tower light ticket, Verify if tower is maintained by Verizon Wireless, American Tower (ATC) or Crown Tower.
- Open NOTAM and update ticket with FAA Operator's initials Update work log notes, data fill all necessary information in regards to escalation and vendor information.
- Pass down, Sites OOS, Telco FU, Ongoing work, Outages with bridges, Tower Light tickets opened to technician taking over the ran.
July 2006 to November 2010D.R. Horton, Inc. - Huntsville , TX
- Analyzing, verifying and inputting information from 1003 into CONTOUR system
- Analyzing and verifying the info from pre-approval file put into (OPUS) by brokers, and exporting the files into CONTOUR.
- Analyze and processing borrower and subject property information using flags and conditions.
- Requesting and analyzing credit reports, reviewing late, trade line and liabilities.
- Compare and process the submitted information to historical data resident in the database.
- Compare analysis of any inconsistence and variance in the loan information
- Use various on-line reporting to minimize fraud risk by detecting possible miss-representation from the point of initial application though to post funding.
- Verifying and process TITLE Company, Escrow accounts, VOE & VOM of the applicant.
August 2003 to June 2006Wintrust Financial Corp. - Schaumburg , IL
- Responsible for daily operations & selling of banking products by means of various tools including inside & outside sales and promotions.
- Supervised, motivated, and managed a diverse team of tellers and customer service representatives in high transaction branch.
- Maintain branch integrity by periodic cash audits. Hiring, counseling and training tellers in new accounts, deposits, withdrawals and banking regulations.
- Maintain inventory of negotiable items, and daily journal postings.
- Twice awarded MVS in response to an increase of $1.9 million sales quota by $700 during first year of operations
July 2006 to November 2010D.R. Horton, Inc. - Johnson City , TN
- Home /funder Analyzing, verifying and inputting information from 1003 into CONTOUR system Analyzing and verifying the info from pre-approval file put into (OPUS) by brokers, and exporting the files into CONTOUR.
- Analyze and processing borrower and subject property information using flags and conditions.
- Requesting and analyzing credit reports, reviewing late, trade line and liabilities.
- Compare and process the submitted information to historical data resident in the database.
- Compare analyses of any inconsistence and variance in the loan information Use various on-line reporting to minimize fraud risk by detecting possible miss-representation from the point of initial application though to post funding.
- Verifying and process TITLE Company, Escrow accounts, VOE & VOM of the applicant.
August 2003 to June 2006Safeway Select Bank - City , STATE
- Responsible for daily operations & selling of banking products by means of various tools including inside & outside sales and promotions.
- Supervised, motivated, and managed a diverse team of tellers and customer service representatives in high transaction branch.
- Maintain branch integrity by periodic cash audits.
- Hiring, counseling and training tellers in new accounts, deposits, withdrawals and banking regulations.
- Maintain inventory of negotiable items, and daily journal postings.
- Twice awarded MVS in response to an increase of $1.9 million sales quota by $700 during first year of operations.
completed FAA approved PowerPlant and Airframe courses emphasis on computer application, physics and mathematics
Identify basic voice components, necessity and strategies as well as implementation of Cisco VoIP and DiffServ QoS. networking technologies such as the definition of a protocol, the Open Systems Interconnect (OSI) model and its layers, and the concepts of network design and implementation troubleshooting concepts and how-tos. Configuring Microsoft Windows Vista Client, Installing, Configuring, and Administering Microsoft Windows Vista Professional and prepare fpr certification exam as a Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008.
Cisco Certified Network Associate (CCNA)
CompTIA A+ (Plus)
| Skills | Experience | Total Years | Last Used | |||
|---|---|---|---|---|---|---|
| Understanding of call process of LTE and Volte and | Expert | 3.5 | 2015 | |||
| Routing (Moderate BGP, OSPF, route redistribution | Moderate | 3.5 | 2016 | |||
| TCP/IP, DNS, DHCP, HTTP,SIP Analysis | Moderate | 3.5 | 2015 |
24/7 monitoring with a flexible schedule with Weekend and Evening support. Ability to handle sensitive information with a sense of urgency. Effective writing and recording skills. Excellent follow up and time control skills. Ability to work in a team environment, interpersonal relations and customer oriented. Excellent organizational skills and takes initiative. Ability to multi-task. Ability to communicate complex technical problems concisely and professionally. Analytical and patient with technical details. Ability to assess the impact of different Systems, Application and Network problems on end-user services. Ability to work independently to complete complex projects. software documentation skills.
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Resume Overview
School Attended
- ASSOCIATE IN SCIENCE San Bernardino Valley College
- AVTECH Institute of Technology
Job Titles Held:
- NOC Technician
- Home Loan Originator/Loan funder
- Assistant Branch Manager
- Loan Originator
Degrees
- Associate of Applied Science : Aeronautic Science , 06/1998
CompTIA A+, Network and MCTS : IT Networking & PC Support , 03/2012
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