Accomplished and creative Design, and Security Professional possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. A talented problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Resourceful IT expert offering history of success coordinating and monitoring operations across various departments. Effective, and decisive professional, adept at forging lucrative relationships with key partners, vendors and clients. Highly committed with hardworking mentality to maintain quality of services and products.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving. Recognized for turning around struggling company operations to achieve sustained growth.
Proficient in best practices, market trends and regulatory requirements of numerous industries operations.
Supervised multiple teams of staff members successfully in several fields, always to the improvement of the business.
Repeatedly found ways to improve services offered and reduce costs and overhead in almost every endeavor I've worked at.
Collaborated with teams of up to 80 in the development of numerous projects.
Led a team of operators to set the average fastest operation time and quality yield from start to finish.
Project Management, Design, and Organization |
Managed system-wide operating system and software deployments, as well as related software upgrade and maintenance problems.
Set up hardware and software in optimal configurations to meet network performance requirements.
Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
Monitored network hardware operations to evaluate proper configuration.
Diagnosed and executed resolution for all network and server issues.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Answered and triaged requests for assistance in order to provide top-notch support.
Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Monitored social media and online sources for industry trends.
Increased customer satisfaction by resolving Maintenance, Networking, Server and Backup issues.
Developed scripts to improve automation of monitoring and applying patches.
Implemented numerous standards and principles to improve overall work performance, documentation, response time, and effectiveness of myself and coworkers.
Created and Implemented all Marketing and Promotional events and materials.
Assisted in all maintenance, stocking, staffing, and purchasing.
Designed, Developed, and Maintained Branding, Advertising, Social Media Web presence on multiple platforms, including (but not limited to) TLD website, Google+, FB, Instagram, Tumblr, Youtube, Foursquare, and Snapchat.
Masterminded highly successful digital strategies for various platforms to attract customer engagement.
Envisioned, designed and launched revamped website to better convey company brand.
Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.
Developed advertising tactics and implemented new solutions for increased brand awareness.
Collaborated with media representatives to optimize coverage of special events.
Wrote engaging and creative press releases for each promotion.
Worked closely with clients, Owner, and Managers to design effective promotions to meet customer needs and exceed sales goals.
Developed campaigns, led design and tracked results.
Developed contests and sweepstakes, including rules, contracts and revenue-generating strategies.
Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
Founded and managed Security Consulting business.
Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across Security & Security Consulting operations.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Conducted target market research to scope out industry competition and identify advantageous trends.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Applied human resources expertise to optimize hiring, training and performance.
ULC Doctor of Divinity (Dec 2009)
CJIS Level 4 Certified (Mar 2017)
CompTIA A+ Certified (Feb 2018)
Axcient x360 Recover Product Certification (Jul 2019)
Google IT Support Professional Certification (Jun 2020)
Barracuda Certified Intronis Partner Engineer (Feb 2020)
Barracuda Backup Product Specialist (Sep 2020)
Barracuda Backup Foundation Engineer (Sep 2020)
Axcient x360Sync SaaS Certification (completion pending a course bugfix)
Professional References
Benjamin Wilson
(512) 827-1392
Benwzn@yahoo.com
Microsoft Cloud Engineer @ Austin, TX. 78758
Shawn Spears
(870) 945-1084
C1t1z3n0135@gmail.com
Systems Engineer At Network Services Group, North Little Rock, AR. 72116
Silas Bolton
(757) 377-5386
Silas.bolton@vc3.com
Network Admin at VC3, Cordova, TN. 38018
Ben McCain
(870) 709-0555
Originalcaptainawesome@yahoo.com
Chief Financial Officer at Custom Integrity Homes, Jonesboro, AR. 72401
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