Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Assistant Manager, offering dedication and service expertise developed over 22 years of related experience. Eager to learn and grow both professionally and personally. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Skills
Punctuality
Safety and security
Microsoft Office Software Proficiency including: Word, Excel and Publisher as well as in the Yardi Voyager program
Strong verbal and written communication skills
Organized and Self Motivated
Work History
03/2020 to Current
Night WatchPressley Ridge – Greensburg, PA,
Updated shift logs and produced daily reports to document security activities and specific incidents.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage unsafe behaviors.
Responded quickly to emergency situations to assess and deflect issues.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
09/2014 to Current
Assistant Manager - Property ManagementMission Health – Lansing, KS,
Assist with day to day operations of the property including the Administration of resident paper work with residents and family members.
Support community manager in enforcing policies and procedures and adhering to fair housing and landlord tenant laws.
Liaison with corporate departments to provide a team approach to accomplish goals and tasks necessary to operate smoothly.
Coordinate collection and documentation of all revenues following lease obligations
Ability to communicate effectively and in a timely manner, both verbally and in writing
Able to complete company training requirements within determined deadlines
Excellent attention to detail and organization skills
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assisted in the Establishment of schedules to keep coverage and service in line with the needs of the residents.
Offered hands-on assistance to residents, assessing needs and maintaining current knowledge of personal preferences and needs.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Achieved recognition for contribution to property success securing awards for each and every year in my current position.
Built a strong waitlist through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
11/2008 to Current
Activities DirectorGuardian Management – City, STATE,
Consulted with staff and other professionals to discuss activities.
Maintained records of activities and analyzed feedback from participants.
Designed programs to encourage entertainment, relaxation, socialization, and fulfillment for Alpine Ridge
Maintaining program that operates at or under budget
Recruiting outside vendors to provide entertainment, education and informational programs
Maintaining professional relationship with co-workers, families, vendors and residents.
Engaged residents through events, small groups and personal attention.
Provided respectful mobility assistance to individuals needing extra support.
Evaluated supplies and requested purchases to meet activity plans.
Maintained master calendar and relevant records.
05/2014 to 03/2020
Cashier/Customer Service RepresentativeWalgreens – City, STATE,
Helped customers find specific products, answering questions and offering advice.
Helped customers update accounts, sign up for new services and take advantage of special offers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Answered questions about store policies and addressed customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Expected in
High School Diploma: Marysville Pilchuck High School - Marysville, WA GPA:
Accomplishments
Achieved a very strong waitlist through effectively handling Phone inquiries, scheduling in person tours, walking prospects through on line virtual tours and meeting with family members to discuss our program and go over the final details of the lease and finances.
Achieved a zero late cert year, each year by completing all RD/TC recertification's with accuracy and efficiency.
Have acquired a "Top Shop" recognition Award for each year in the Assistant Manager Position
Trained to fully and exceptionally occupy the managers position.
Collaborated with compliance team at the corporate office as well as our 3rd party in the development and completion of each and every annual certification for all residents each year, ensuring that they are done with the highest of quality and accuracy receiving zero findings/faults within our files during audit .
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